Lupe Vasquez
Aliso Viejo,CA
Summary
Long term, superior customer service and clerical expertise. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Head and Neck Associates of OC
Mission Viejo, CA
01.2019 - Current
- Responsibilities included answering phone switchboard, data entry, file creation
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduling appointments, front desk check-in and check-out
- Verification of insurance benefits and authorization requests
- Translated calls and processed requests for medical records
- Collected payments, order supplies, filing, faxing, scanning, copy work and bank deposits
- Perform additional miscellaneous duties and special projects requested by management team.
Front Desk Receptionist
American Reproductive Centers
Costa Mesa, CA
01.2017 - 01.2019
- Responsibilities included answering phone switchboard, data entry, file creation
- Scheduling appointments, front desk check-in and check-out
- Verification of insurance benefits and authorization requests
- Translated calls and processed requests for medical records
- Collected payments, order supplies, filing, faxing, scanning, copy work and bank deposits
- Perform additional miscellaneous duties and special projects.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Supervisor /Case Management Dept.
Southland Spine & Rehabilitation Medical Center
Costa Mesa, CA
01.2007 - 01.2017
- Responsible for answering high-volume of calls, emails, and data entry
- Translated calls and processed requests for medical reports
- Serve as information resource to patients, providers, claims adjusters and attorneys to move injured worker's treatment process along efficiently
- Scheduling appointments, diagnostic studies and specialty consults
- Administrative support to several departments
- Completed filing, faxing, scanning, copy work and sorting mail
- Perform additional miscellaneous duties and special projects.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Workers' Compensation Claims Assistant/Director of First Impressions
Southland Claim Services, Inc.
Garden Grove, CA
01.2002 - 01.2007
- Responsibilities included answering phone switchboard, data entry, file creation, handling of medical claims, medical billing, issuance of draft request(s)/draft retrieval and medical status calls
- Completed requests for medical reports, medical billing and records
- Tasks included filing, faxing, scanning, copy work, sorting and prioritizing mail, inventory of supplies, and training of fellow co-workers
- Translated calls and completed investigation inquiries and explained program benefits
- Resolved billing errors and disputes
- Provided administrative support to several adjusters and completed special projects.
Education
High School Diploma (General Education) -
Garden Grove High School
Garden Grove, CA06.1992
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Office Organization
- File Organization
- Sensitive information handling
- Initiative-taking
- Confidentiality handling
- Guest Relations
- Clerical Support
- Work Prioritization
Languages
English
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Head and Neck Associates of OC
01.2019 - Current
Front Desk Receptionist
American Reproductive Centers
01.2017 - 01.2019
Supervisor /Case Management Dept.
Southland Spine & Rehabilitation Medical Center
01.2007 - 01.2017
Workers' Compensation Claims Assistant/Director of First Impressions
Southland Claim Services, Inc.
01.2002 - 01.2007
High School Diploma (General Education) -
Garden Grove High School