Lupita Bilvao
Denver,CO
Summary
Dependable team member with training in register operations and customer service. Contributes to the smooth functioning of front-end operations. Consistently goes beyond requirements to address customer needs effectively. With a reliable, team-oriented approach, efficiently completes assignments and is willing to work hard and take on any shift. Dedication as an employee is evident through strengths in customer service, sales, and promotion strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Cashier
Ulta Beauty Inc.
Denver, CO
12.2020 - 02.2025
- Happily guided customers through the process of successfully finding their ideal styles
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Veterinary Assistant
Tower Road Animal Hospital
Denver, CO, CO
10.2024 - 01.2025
- Obtained information and history from clients to maintain medical charts.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Sterilized and maintained veterinary care instruments and equipment.
- Handled and restrained animals following safety requirements and procedures.
Fast Food Worker
Burger King
Denver, CO
11.2018 - 12.2020
- Greeted customers and took their orders in a friendly and efficient manner
- Operated drive through services including taking orders, handling payment, and food delivery in a prompt, but friendly manner
- Mastered POS systems to handle payments ranging from $3,000 to $5,000 per shift
- Assisted customers with menu selections, answered questions about ingredients, and provided information.
Cashier
Black Panda Tea
Aurora, CO
08.2016 - 10.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
Some College (No Degree) - Biology
University of Colorado Denver
Aurora, COCertificate - Veterinary Assistant
Pima Medical Institute
Denver, CO01-2025
Skills
- Customer Assistance
- Data Entry
- Communication
- Leadership
- Problem solving
- Time management
Certification
Veterinary Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Veterinary Assistant
Tower Road Animal Hospital
10.2024 - 01.2025
Lead Cashier
Ulta Beauty Inc.
12.2020 - 02.2025
Fast Food Worker
Burger King
11.2018 - 12.2020
Cashier
Black Panda Tea
08.2016 - 10.2018
Some College (No Degree) - Biology
University of Colorado Denver
Certificate - Veterinary Assistant
Pima Medical Institute