Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Lupita Hernandez

San Antonio,TX

Summary

Proven Account Executive at Christian Dior Parfums, adept in CRM software and market development, I've led a team to manage $16M in volume, enhancing sales through innovative strategies and strong customer relationships. My expertise in performance tracking and mentorship significantly boosted productivity, showcasing my ability to drive growth and exceed targets. Results-driven professional in the field of training and development, known for productivity and efficient task completion.

Overview

18
18
years of professional experience

Work History

Account Executive

Christian Dior Parfums
08.2019 - Current
  • Led the supervision of $16M in volume through the management of 52 doors and diverse account oversight.
  • Created an efficient and goal-oriented sales network.
  • Facilitated seamless collaboration between in-store staff and a team of 40+ freelancers.
  • Guided development of team members including business director and beauty advisors.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delivered training sessions utilizing role-playing, simulations and team activities to enhance sales advisor performance.
  • Developed and implemented educational programs for the organization.
  • Mentored employees for improved sales performance, which increased productivity.

Retail Manager

COTY Prestige
08.2007 - 08.2019
  • Oversee operations of 19 locations across two distinct accounts handling $5.4M in volume.
  • Enhanced team's capabilities to meet sales targets.
  • Aligned weekly objectives with team deliverables.
  • Engaged in discussions with retail management and frontline staff.
  • Trained freelance team in effective beauty advisement techniques.
  • Developed partnerships with stores and BSMs to maintain adequate stock supply.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Organized promotional events to increase brand awareness and drive sales growth.

Education

Bachelor of Business -

University of Texas-Pan American
Edinburg, TX
12.2010

Skills

  • Public Speaking
  • Competitor tracking
  • Sales presentation
  • Coaching Expertise
  • Customer relationship management (CRM)
  • Performance tracking
  • Budget development
  • CRM software expertise

References

Available upon request.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Account Executive

Christian Dior Parfums
08.2019 - Current

Retail Manager

COTY Prestige
08.2007 - 08.2019

Bachelor of Business -

University of Texas-Pan American

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