Lusiana Serevi
Divine Fijian Home Care
Rohnert Park,CA
22
years of professional experience
Results-oriented professional experienced in exceeding targets in fast-paced environments. Delivered impactful solutions through strategic thinking and hands-on experience, enhancing organizational performance. Committed to contributing to team success and advancing organizational objectives with dedication.
Work History
Caregiver
4 Years 6 Months- Ensured clean, organized environment to enhance client comfort and safety.
- Assisted clients with maintaining good personal hygiene.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored patients for changes in physical, emotional, and behavioral conditions to identify care needs.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Consulted with client care team to continually update care plans.
- Supported clients in personal hygiene routines to promote dignity and wellbeing.
- Laundered clothing and bedding to prevent infection.
Airline Reservation Agent
8 Months- Book and confirm guests travels from point A to point B
- Assist with airport staff in rebooking guests from disrupted flights
- Manage seat allocations for guests who prefer to go through travel agents
- Coordinated travel bookings for guests, managing itineraries from departure to arrival.
- Oversaw seat assignments for guests, collaborating with travel agents to meet preferences.
- Coordinated meal bookings for guests, ensuring compliance with dietary and religious needs.
- Informed guests of entry requirements for specific ports or countries, facilitating smooth travel experiences.
- Book in special meals for guests who have dietary or religious choice of meals
- Kept Maintained current knowledge of Fiji Airways' policies, ensuring accurate customer information.
- Provided guidance on travel-related matters such as passport requirements and luggage restrictions, enabling passengers to prepare for their flights.
- Managed multiple phone lines while prioritizing tasks effectively, resulting in efficient handling of high call volumes without sacrificing quality of service.
- Handled billing information over the phone.
- Used Amadeus Altea to process tickets and reissues.
Senior Flight Attendant
2 Years 9 Months- Inspected interior of aircraft prior to, during, and after flights to check for proper stowing of emergency equipment.
- Managed refreshments cart at scheduled intervals, ensuring timely service of food and beverages to enhance passenger satisfaction.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Administered and coordinated emergency procedure enhancing onboard safety.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Managed cabin operations to deliver exceptional in-flight experiences for diverse clientele.
- Assisted with pre-flight briefings to align team members on safety protocols and service expectations.
- Monitored the cabin to ensure passenger and crew compliance with seatbelt signs, exit row requirements, and carry-on stowages.
- Developed strong rapport with passengers, addressing concerns and ensuring needs were met proactively.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Assisted in maintaining on-time departure through efficient pre-boarding preparation and coordination with ground crew.
- Handled medical emergencies calmly and professionally, administering first aid as needed to maintain passenger wellbeing.
- Upheld company standards of professionalism and appearance at all times, representing the brand positively during flight operations.
- Supported smooth boarding process by assisting passengers with seating arrangements, luggage storage, and answering inquiries.
- Demonstrated cultural sensitivity while interacting with diverse clientele from around the world, adapting communication style accordingly.
- Managed inventory control on aircrafts, tracking supplies accurately to avoid shortages or overstocking issues during long-haul flights.
International Flight Attendant
11 Years 1 Month- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Guided junior team members in executing duties and adhering to company regulations.
- Ensured cabin presented a tidy and professional appearance, clean and professional in appearance.
- Distributed headphones, blankets, and items to passengers.
- Followed safety, passenger and supply pre-flight checklists.
- Anticipated passenger needs to enhance comfort and ensure enjoyable flight experience.
- Executed menu and drink orders to meet preferences of passengers.
- Handed out headphones, blankets and other items to passengers as requested.
- Greeted passengers to assist in finding seating assignments and properly stow items in overhead or under-seat storage.
- Delivered ordered menu selections to enhance passenger satisfaction and drink orders to meet preferences of passengers.
Front Desk Receptionist
9 Months- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to promptly fulfill customer requests.
- Executed basic bookkeeping and document filing to maintain organized records.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Created positive first impression for customers, answered general questions and directed to appropriate locations.
- Welcomed visitors upon entry entering establishment to determine nature and purpose of visit.
Education
- INTERNATIONAL AVIATION LAW
Some College (No Degree) - CERTIFICATE IN TRAVEL AND LEISURE
Some College (No Degree) - COMPUTER TRAINING
- FLIGHT ATTENDANT TRAINING
Skills
Customer Service
Personal Care Assistance
Relationship Building
Respectful and Compassionate
Team Collaboration
Incident Reporting
Training and Development
Regulatory standards
Reporting and Documentation
Administrative Tasks
Patient Record Managementttttttt
Team Leadership
Housekeeping
Crew Resource Management
Dependable and Responsible
Care Plan Coordinationtttt
Timeline
Caregiver
Divine Fijian Home Care
02.2022 - CurrentRead More
Airline Reservation Agent
FIJI AIRWAYS AT PACIFIC CENTRECOM
06.2021 - 02.2022Read More
Senior Flight Attendant
FIJI AIRWAYS LIMITED
08.2017 - 05.2020Read More
International Flight Attendant
FIJI AIRWAYS LIMITED
07.2006 - 08.2017Read More
Front Desk Receptionist
CROWS NEST RESORT
11.2004 - 08.2005Read More
TRAVEL CAREERS AND TRAINING
from FLIGHT ATTENDANT TRAINING
Read More
NEW ZEALAND PACIFIC TRAINING CENTRE
Some College (No Degree) from COMPUTER TRAINING
Read More
UNITEC
Some College (No Degree) from CERTIFICATE IN TRAVEL AND LEISURE
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UNIVERSITY OF THE SOUTH PACIFIC
from INTERNATIONAL AVIATION LAW
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