LUTHER C. HENRY
Manassas,VA
Summary
A highly experienced TS/SCI seeking a position at CACI as a MI System Maintainer Integrator I that offers responsibility and enables me to utilize my 20 years of diverse work experiences around Help Desk , information technology , telecommunications, mechanics, maintenance and troubleshooting to aid any mission .
Overview
14
14
years of professional experience
1
1
Certification
Work History
VTC Technician
JSP Pentagon Operations
Arlington, VA
08.2023 - Current
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Maintain and operate a wide variety of VTC equipment to include cameras, microphones, audio and video playback, recording, and duplication devices.
- Provide AV support to conference rooms, prepare conference rooms for upcoming presentations, perform post-conference check for conference room, present customer supplied briefing materials using installed or customer furnished audio-visual equipment , JWICS , Secret and unclass briefing .
- Display customer supplied briefings via PowerPoint, video tape, overhead viewgraph's, and audio tape.
Sr. Hardware Technician V
General Dynamics, JSP
Arrington, VA
08.2022 - Current
- Provide installation of and troubleshooting routers and switches
deployment support for systems applications and related
peripheral hardware equipment . - Deploys wide variety of new hardware, throughout Pentagon
- Run cable throughout SDN and Pentagon enterprise
- Troubleshoot, resolve, and optimize network performance and/or related network problems on the enterprise
- Troubleshoot hardware malfunctions on servers, server and PC blade chassis, SANs, desktop computers, laptops, analogue KVM switching systems, rack mount consoles and peripherals hardware
- Run fiber and copper , single mode, double mode and Armor
Data Center Technician II - TS
General Dynamics
Manassas, VA
11.2021 - 08.2023
- Currently demonstrates an applied understanding of standard . processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment in the secure space while continuously being mindful of notables suggestions that may be able to improve operations and work flow .
- Prepares, stages, sets up, and performs startups and shutdowns racks, hard drives, and switches according instructions provided via checklists, guides, standard protocols and LU's, and emails;
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs),
- Assists and takes guidance from other experienced technicians via Teams ,sharing information with others contributing to complete the mission while gaining hands-on experience and relevant on-the-job training in a safe and professional way.
- I take pride and a sense of accountability for my actions , service , quality, completeness of work resulting user experience.
- I try to constantly display accountability and ownership of the data center facilities.
- Learning the client’s business model and maintains a strong client focus to understand the impact of their work and Data center operations.
- Since being at Microsoft as a Vender everyday is a day to learn the system by completing tickets as well as participating in other assigned tasks embodying the team work culture
Deskside Support Technician (Tier 2)
Empower IA
Arlington, VA
10.2022 - 03.2023
- Documents Incident with detailed break-fix steps and resolution in Remedy ticket tracking system.
- Provides advanced Customer Service and Support.
- Communicates with high profile customers in a professional and courteous manner.
- Performs installs, upgrades, and configures customer-specific hardware and software.
- Feild help tickets in remedy
- Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
- Provides remote and on-site troubleshooting for hardware and software support.
- Troubleshoots and supports Windows operating systems, advanced MS Office product issues, and other IT issues.
- Upgrades software components as required.
- Provides customers with network technical support.
- Instructs customers and support staff in use of equipment and software.
- Possesses the ability to complete multiple simultaneous projects in a timely manner.
- Interfaces with infrastructure, Network Operations, database, and development personnel.
Telecommunication Cable Technician IV
General Dynamics
Guantanamo Bay, Cuba
04.2021 - 11.2021
- Install, test and maintain NIPR/SIPR lines
- Troubleshoot network and connectivity issues from switch-to-desktop and switch-to-port Provide customer service and fulfill helpdesk trouble tickets by priority for connectivity issues and power supply issues
- Store, inventory, stock various cables, connectors, switches, servers and media converters , NIC's , SFP's , hard drives ect in secure storage facility area.
- Installed, terminate and test copper and fiber cabling.
- Install closet hardware including backboards, WAP's , racks, patch panels and fiber enclosures inner duck , wall plates , jacks , phone lines , and grounding.
- Testing single-mode and multi-mode fiber installations, experience with OTDR testing and fiber optic troubleshooting, Flute meter , pulling cable, fire stopping, dressing cables and labeling to industry standards. Cable management , installing cabinets in command center.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Installed outlets, drops, converters, modems and digital terminals.
Mechanical Engineer (Generator Mechanic)
General Dynamics
, Iraq
03.2018 - 04.2021
- Responsible for addressing mechanical and systems issues such as engines, electronics, and hydraulics associates with mobile tower set-up for Raid and BETSS-C tower for force protection
- Rebuilds and repairs generator engines, head gaskets, seals, water pumps, fuel pumps, torque heads, belts and hoses.
- Test batteries, fuel and coolant
- As a engineer I was a part of base security security Installs, sustainment , repair and rebuild 3-kW to 1000-kW generators from fixed and mobile locations.
- Wire equipment power to recommended electrical phase based on equipment
- while in Iraq I operated and controlled tower set-up maintenance and sustainment for CORIAN and AWAIR systems.
- Maintaining all types of power commercial generation equipment; military spec generators and Uninterrupted Power Systems (UPS).
- I regularly perform sustainment preventive maintenance to all equipment associated with all Elevated Sensors System, C-RAM, IBD-SS , EPP, and counter UAS measurement systems to include running fiber , repairing fiber ,repairing NVG's, installing ground rods ,cleaning coils, condensing units. cleaning fans so hot and cold air can move, compressor relay, check leads for continuity with multi meter to include load banking, readiness for reserve equipment maintenance to radar system, paralleling 60K for C-RAM and record all maintenance on 2404’s for services for repairs and parts
- Investigated component failures on RAID systems to diagnose cause and determine corrective action.
- Performed calculations to determine load capacities, material stresses, deflections.
Aerostat Sensor Operator Field Engineer (Mechanic)
BRAVURA Technology System Inc
, Iraq
11.2017 - 03.2018
- Performed all functions in order to effectively operate the PGSS/PTDS, an aerostat mounted Intelligence System.
- Fix and service all site generators connected ISR platform
- As a field engineer , I provided surveillance, and Reconnaissance (ISR) platform, Mobile Mooring Platform, Sensor Payload(s), communications and navigation systems for base and national security.
- Responsible for executing hands-on Preventative Maintenance Checks and Services, as well as routine system maintenance and analyze functions, including removing and replacing hardware components, Line Replaceable (LRUs), such as hard drives , media storage and payloads; maintenance of MX20D Camera; MX25D and starlight.
- Proficient utilizing hardware and software diagnostic testing tools, analyzing electronic circuit schematics, and repairing damage circuit boards , Fiber repair and splicing .
- I replaced, circuit breakers and relay switches, fuel controls on generators 5Kw, 1000Kw generators to include filter cleaning and replacing. I diagnosed electrical problems on generators with low/no power issues with multi-meter
- Receives, purchased and verifies quantity status
- Records incoming and outgoing inventory and/or material in the inventory system(s) digital and hard copy record(s).
(Civil Trades)Telecommunication Technician
Micheal Baker International
Tel Aviv, Israel Embassy Of United States,
12.2016 - 03.2017
- Installed backup power UPS for individual auxiliary power supply for surveillance counter measurement
- Responsible for running cable for copper, fiber and electrical installations for Embassy force protection camera systems, regularly uploaded software for camera system upgrades, backup and save images for customers;
- Assist in fixing, force protection hydraulics for pop-ups barriers Assisted in running TSS (Technical Security System) cabling and termination of security systems
- Installed cat5, cat6, cable connectors, pins, coaxial strip, wall plates, camera installation
- Monitor logistical issues with incoming/outgoing life cycle of Inventory and preserve technical documents
- Inventory all embassy property coming in secure containers for orders , shortages and spares .
- Inspect tools and material coming through to embassy grounds for material count.
- Assist in electric trades, plumbing, core drilling, drywall, hand receipts for all tractable material
- inspected 10K, Lifts, booms, grinders, Chipper, drills, Chain falls, straps, choke ties Assist in Plaster, Cement, and framing of walls accordance to blueprints, Assist in painting, priming, rigging, carpentry, and demolition to plan assist in various rollouts.
Telecommunication Technician
AMERICAN SYSTEMS FORT
BELVOIR Fort Belvoir, VA
06.2016 - 12.2016
- Proficient with various cable plan configurations used to support such networks configuration to include office drops, as well as eia/tia requirements such as distance limitations and pin configurations
- Responsible for analyzing blueprints, cut sheets and generating test reports
- Experience pulling cable through conduit, inner duct as well as terminating copper and testing copper and fiber cables
- Also installed various other types of equipment to support technical security mission
- Installed cat5, cat6, cable connectors, pins, coaxial strip, wall plates, camera installation repair calls Install D.A.S (distributed antenna systems)
- Termination of 110 block Assist in inventory inspection of cleared material, parts and container management.
Security Escort Civil Trades
AICI International Contractors EMBASSY COMPOUND
Jeddah, Saudi Arabia U.S. Embassy
10.2015 - 02.2016
- Responsible for surveillance of 1-10 construction contractors and material in the performance of individual assignments while on U.S Consular site
- Assure contractors have correct badges for escorted areas.
- Secure, verify, track, inventory and escorts material, documentation in secure locked document tubes
- Supervises non-cleared workers in the commission of their job:
- Provide mechanical assistance per blue prints for electrical cable runs.
- I assisted on a team that installed security cameras on Embassy interior/exterior walls, termination of 110 block as well as maintain auxiliary power on back generators for all low voltage security equipment
- I routinely did PMCS of HVAC systems on government air filtration system
- Coordinate work hours with sub-contractors for secure escorts,
- Assist in fire watch, cable pulling, rigging, concrete, plumbing, carpentry, core drilling, drywall and HVAC
- Responsible for checking all safety devices and rigging cable, harness, straps, rings and loops Painting, lagging, duct, lock-out /tag out, wire wheels, grinders Equipment Operations to include, loaders, bobcats, plows, trench diggers, forklifts temporary power for existing offices.
Security Escort Civil Trades
Caddell International
Kabul, Afghanistan
09.2014 - 09.2015
- Ensures the physical integrity of 350 million dollars of embassy construction site material .
- ·Surveillance of construction contractors and material in the performance of their trade while on U.S. Embassy site.
- ·Performed physical inventory by implementing the necessary step to validate all incoming material including desertion process for cleared material verification process for procurement.
- Support for air filtration system Hepa filters for secure commercial environment and embassy ventilation system. Supported sub contractors (General Dynamics) & (ADT) International in Satcom installation and cable runs for TSS/ Technical Security Systems for embassy security install with various cables and alarms
- As a escort I ran fiber throughout embassy making all building , doors gates fully automated
- Coordinated and managed delivery schedule;
- Safely and effectively load and unload materials using different equipment including forklift, moving carts, straps dollies, chain falls tension straps, pulleys , MHE equipment.
- Load all material through X-ray machine for visual inspection
- Issues verify material by hand receipts and electronic file for embassy property accountability and procurement;
- Assure escorted personnel displayed security badges/credential for cleared areas;
- Assist in inventory inspection of cleared material, parts and container management.
- Escort material tubes, and documents through security check points to work site.
Transportation Supervisor
ITT Exelis Afghanistan LOGCAP IV TO5
08.2010 - 08.2014
- Supervised Departments: MHE, Flight line services, SSA
- Daily PMCS and operation of military fleet heavy equipment, assure completion of missions and proper maintenance of all operation equipment with accompanying documentation
- Coordinate, pick-ups, housing and transportation military and civilians for Mayor Cell operations according to movement request
- Develop, schedule and plan routs per PWS for transportation schedule
- Manage, direct and plan fleet, base and fob moment for military missions
- Receive, issue and track government and military parts, supplies, property as well as check and verify all items to inventory receipt (Bagram AFB
- Fghanistan)
- Receive daily inventory though SARSS database
- Working knowledge of Stamis Maintains documents such as signed copies of MRO's, storage bin ticket issued to storage, shipping, and issuing section
- Load incoming inventory from trucks; Organize, stock inventory onto locations for pick tickets inventory;
- Prepare repair shipments to OEM; assembles kits; issues/returns,
- completion of daily SITREP
- Install, test, evaluate, mechanical, communications, or related data processing systems, associated with electronic equipment, C4ISR systems Parts, or facilities, dermo military equipment per request
- Country accountability and material report for procurements
- Lead, train and mentor new employees on equipment, policy rules, regulations, and General Orders and safety
- Issues inspect and receive all fleet keys daily
- Assist in ordering, accounting retrograde in container management yard (GATES)
- Unload Cargo, alocs and shipping tubes, operate and train employees on all flight line vehicles and equipment operation single axle dump trucks, dual axle dump trucks with automatic and manual transmissions, loaders, roller and compactors, tractors, sweepers, plows, forklifts, backhoes and related equipment.
- Monitor and escort TCN/LN on flight line secure areas inspect and clean pads, runways, ramps, clamshells, hangers, apron and on runway
- To include UAV launch ramp.
Material Handler Coordinator
Lockheed Martin IS & GS Classified, CBRN National Security
D.C., Washington
02.2010 - 08.2010
- Coordination of sensitive government property for maintenance and national security.
- Maintain and distribute a running inventory count to include mandatory physical counts of all parts and material.
- Provided weekly updates to program manager, federal government on any shortages that may effect the mission to include non-sensitive and critical items .
- Receives, issue and always verifies material count against accompanying documents and load /unload material for transportation to secure location.
- Track for 100% percent accountability using Wasp electronic filing
- Assists hazmat team with loading tanks, equipment and transport and disposal of hazard materials .
- Assemble equipment for emergency calls for CBRN team.
Education
High School Diploma -
Richmond Career Education And Employment High School
Richmond, VA01.2001
Network+ Course -
College Of ECPI
01.2014
CompTIA: Security + CE March 1, 2021 Exp. 2024 - Computer Programming, Vendor Certification
CompTia
01.2021
OSHA -10 Certification - Safety
Occupational Safety And Health Administration
Norfolk, VA04.2017
Skills
- VTC conference Administrator
- DOT Hazardous Material Training 49CFR(172702/CFR172704(Certificate)
- Incident Command System Certification IS-00100 (Certificate)Cable arrangements
- National Incident Manage Certification IS-00700 (Certificate)
- Troubleshooting abilities
- System repairs
- Diagnosing issues
- Telecommunications
- Hardware Installation
- Fault isolation
- Critical thinking
- Termination
Certification
- Hazardous Material Training 49 CFR (172.702/CFR 172.704 (Certificate)
- Incident Command System Certification IS-00100
- National Incident Manage Certification IS-00700
- Persistent Surveillance System, Elevated Sensors AN/DSY-1 (V)1 PSS-T (Certificate)
- Military Environmental Management System Awareness training and Certification EQO and
- TACOM-RI Radiation Safety Course Certification
- Comptia Security +CE 2021
- DCJS# 99-201981 Certified Armed Guard
- Commercial Driver License Class A Hazmat/Tanker/DOT
Affiliations
- Answering helpdesk calls, and responding to voicemails in a timely manner
- Greeting customers and assisting in creating and updating IT support tickets (Remedy) per defined service-level agreements
- Evaluating, prioritizing, solving, and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as required
- Maintaining ownership of service tickets throughout the life span of the support request
- Assigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of reported IT problems
- Updating and maintaining service work notes
- Establishing a high level of personal credibility and building strong relationships
- Consulting with immediate supervisor or higher-level IT specialists on possible solutions
- Coordinating with technicians to provide status updates to outstanding tickets
- Collaborating and following up with technicians to resolve requests, and provide status updates on outstanding support tickets
- Providing updates, status, and completion information to management
- Following-up with users/customers to ensure resolution of issues, closing tickets only when the resolution to the issue has been reached, to the satisfaction of the user/customer.
- Participating in workshops, seminars, or other events as required.
- Other duties as assigned by the Government, contract or supervisors in coordination with the SLA’s.
Timeline
VTC Technician
JSP Pentagon Operations
08.2023 - Current
Deskside Support Technician (Tier 2)
Empower IA
10.2022 - 03.2023
Sr. Hardware Technician V
General Dynamics, JSP
08.2022 - Current
Data Center Technician II - TS
General Dynamics
11.2021 - 08.2023
Telecommunication Cable Technician IV
General Dynamics
04.2021 - 11.2021
Mechanical Engineer (Generator Mechanic)
General Dynamics
03.2018 - 04.2021
Aerostat Sensor Operator Field Engineer (Mechanic)
BRAVURA Technology System Inc
11.2017 - 03.2018
(Civil Trades)Telecommunication Technician
Micheal Baker International
12.2016 - 03.2017
Telecommunication Technician
AMERICAN SYSTEMS FORT
06.2016 - 12.2016
Security Escort Civil Trades
AICI International Contractors EMBASSY COMPOUND
10.2015 - 02.2016
Security Escort Civil Trades
Caddell International
09.2014 - 09.2015
Transportation Supervisor
ITT Exelis Afghanistan LOGCAP IV TO5
08.2010 - 08.2014
Material Handler Coordinator
Lockheed Martin IS & GS Classified, CBRN National Security
02.2010 - 08.2010
High School Diploma -
Richmond Career Education And Employment High School
Network+ Course -
College Of ECPI
CompTIA: Security + CE March 1, 2021 Exp. 2024 - Computer Programming, Vendor Certification
CompTia
OSHA -10 Certification - Safety
Occupational Safety And Health Administration