Luz Colon
Lakeland,USA
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Nordstrom Rack
Lakeland, FL
09.2025 - Current
- Managed merchandise presentation to optimize product visibility and attract customer interest.
- Sales & Transactions: Process sales and returns at the cash register, manage financial transactions, and work towards sales goals.
- Fitting Room Support: Manage fitting rooms, sort returned items, and return them to the floor.
- Store Support: Assist with special events, markdowns, and maintaining overall store cleanliness and organization.
Owner/Manager
KC'S Specialty Craft
Lakeland, FL
09.2018 - 09.2025
- Interpret work orders, blueprints, or customer specifications to produce high-quality, custom-crafted items.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Operate equipment safely and efficiently to meet production timelines.
- Inspect finished products to ensure accuracy, durability, and craftsmanship.
- Collaborate with team members to solve production challenges and improve workflow.
Customer Service Manager
BECK'S FURNITURE
Lakeland, FL
01.2018 - 09.2018
- Monitor team performance metrics and provide regular reports to upper management on trends and areas for improvement.
- Developed training programs for new hires, improving service quality and consistency.
- Led customer service team to enhance client satisfaction and retention.
- Implement strategies to improve customer satisfaction and loyalty while addressing any concerns or complaints promptly.
- Finalize company documentation, including sales order, exchanges, and delivery documents
Administrative Assistant
Aerotek
Rancho Cordova, CA
08.2016 - 08.2017
- Managed scheduling and coordination of meetings for multiple departments.
- Developed and maintained efficient filing systems to ensure easy access to documents.
- Working time cards in AHCS. Alphabetize and submit time cards to BOA for AHCS exception accounts.
- Processing of payroll (sort, stuff, and mail).
- Maintaining adequate levels of Pre Employment Packets.
- Data entry of starts and finishes in PeopleSoft.
- Processing HR folders.
Advertising Coordinator
BECK'S FURNITURE
Rancho Cordova, CA
10.2013 - 08.2016
- Coordinated advertising campaigns across multiple channels to enhance brand visibility.
- Managed relationships with vendors and media partners to optimize advertising strategies.
- Developed creative briefs that aligned with marketing objectives and target audience insights.
- Collaborated with design teams to produce engaging promotional materials for various platforms.
Merchandiser
BECK'S FURNITURE
12.2007 - 01.2016
- Analyzed sales data to optimize inventory levels and improve stock turnover rates.
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Provide efficient service by processing the company's orders in a timely manner
- Review and process company's financial invoices
Education
Medical Administrative Assistant - College
Penn Foster College
Scottsdale, AZ05.2023
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Office Suite
Certification
Driver's License
Languages
Spanish
Timeline
Sales Associate
Nordstrom Rack
09.2025 - Current
Owner/Manager
KC'S Specialty Craft
09.2018 - 09.2025
Customer Service Manager
BECK'S FURNITURE
01.2018 - 09.2018
Administrative Assistant
Aerotek
08.2016 - 08.2017
Advertising Coordinator
BECK'S FURNITURE
10.2013 - 08.2016
Merchandiser
BECK'S FURNITURE
12.2007 - 01.2016
Medical Administrative Assistant - College
Penn Foster College