Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luz Flores

Poughkeepsie,NY

Summary

Adept at driving operational excellence, I spearheaded quality control initiatives at Amazon, slashing error rates significantly. My knack for fostering teamwork, coupled with a strong foundation in Standard Operating Procedures and problem-solving, consistently enhances productivity and workplace safety. This blend of hard and soft skills underscores my ability to elevate team performance and streamline processes. Committed Warehouse leader accustomed to managing operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.

Overview

7
7
years of professional experience

Work History

Process Guide/Learning Ambassador

Amazon
11.2023 - Current
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Implemented process improvements for increased productivity.
  • Utilized effective communication and problem-solving skills to quickly resolve associates issues.
  • Developed comprehensive training materials for new hires to ensure consistent understanding of processes.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Maintained high safety standards to ensure secure workplace for all employees.

Warehouse Worker

Gap Distribution Center
01.2022 - 01.2023
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Maintained clean, orderly work environment free of hazards.

Deli/Bakery/Produce Associate

Walmart
01.2020 - 01.2022
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Associate

TJ Maxx, TJX Companies
01.2018 - 01.2020
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Poughkeepsie High School
70 Forbus St Poughkeepsie NY 12603
06.2020

Skills

  • Standard Operating Procedures
  • Collaborative mindset
  • Training and mentoring
  • Innovation and Creativity
  • Problem-Solving
  • Sales and Merchandising
  • Time Management

Languages

Spanish
Native or Bilingual

Timeline

Process Guide/Learning Ambassador

Amazon
11.2023 - Current

Warehouse Worker

Gap Distribution Center
01.2022 - 01.2023

Deli/Bakery/Produce Associate

Walmart
01.2020 - 01.2022

Sales Associate

TJ Maxx, TJX Companies
01.2018 - 01.2020

High School Diploma -

Poughkeepsie High School
Luz Flores