Luz Hernandez
Sonoma County Indian Health Project
Santa Rosa,CA
1
Certification
15
years of professional experience
Dynamic and compassionate caregiver with extensive experience at In Home Supportive Services, adept at enhancing patient comfort and promoting independence. Proven ability in vital sign monitoring and HIPAA compliance, combined with strong ethics and a commitment to quality care. Recognized for building trusting relationships and ensuring optimal health outcomes for clients.
Work History
Front Desk Receptionist
8 Months- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Scheduled appointments using electronic health record (Epic) systems to optimize patient flow and reduce wait times.
- Provided accurate information about services, policies, and procedures to enhance patient understanding and satisfaction.
- Coordinated communication between medical staff and patients, facilitating effective collaboration across departments.
- Print out information as requested by the patient in their charts and making sure ROI. Are filled out properly and accurately
- Ensuring patients have insurance by running patient information or signing up patients for Fampack or CHDP.
- Answering billing information as patients have questions on. Why they are being charged and taking in payments. As well as doing end of the day payroll daily.
- Providing information to the Drs’ and the Mas’ and responding to any questions they may have on the patients
- Hand out medical supplies to patients as requested and approved by providers
- Answering all inboxes, emails, pharmacies request and inter-referrals.
CAREGIVER
3 Years 10 Months- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
SENIOR OFFICE ASSISTANT
9 Months- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported executive staff in decision-making processes through thorough research and analysis of relevant data.
- Optimized document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
- Provided backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- (Bilingual)
SENIOR MANAGEMENT
1 Year 11 Months- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
RECEPTIONIST
2 Years 1 Month- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated patient scheduling, check-in, check-out.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
CAREGIVER
1 Year 8 Months- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prepared nutritious meals according to dietary restrictions, supporting clients' overall health through balanced nutrition.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
Medical Assistant
- Medical Assistance And Administrative
Skills
Bilingual
Elderly Care
Fast learner & very organized
Filing alphabetically and numerical
Microsoft word and excel
Medical terminology
Data entry
Ochin Epic system
Administrate vaccines (intermuscular
subcutaneously
ventrogluteal)
Preform EKG's
Conduct HCG
drug test
glucose test A1C
Strong ethics
HIPAA compliance
40wpm
Scheduling and Checking in/out
Professional powerpoint
Vital sign monitoring
Phlebotomy techniques (butterfly/blood draw)
First Aid/ CPR certified
Conduct Vision and hearing test
Process Payroll payments
Run insurances or reach out to insurances on Eligibility
Certification
CPR & First Aid {05/2025} Medical Assistant {06/2025}
Timeline
Front Desk Receptionist
Sonoma County Indian Health Project
12.2025 - CurrentRead More
CAREGIVER
In Home Supportive Services
11.2021 - 09.2025Read More
SENIOR OFFICE ASSISTANT
Sonoma County Permit
07.2019 - 04.2020Read More
SENIOR MANAGEMENT
First American Home Warranty
05.2017 - 04.2019Read More
RECEPTIONIST
Maxium Healthcare
04.2016 - 05.2018Read More
CAREGIVER
Ihss
09.2011 - 05.2013Read More
Empire College
from Medical Assistance And Administrative
Read More
CALRegional
Medical Assistant
Read More