Dulce Bravo
Detroit
Summary
Dynamic and bilingual professional with strong organizational skills and a proven track record at Urban Neighborhood Initiatives. Adept at enhancing customer service experiences and managing administrative tasks efficiently. Recognized for adaptability and effective time management, contributing to successful event coordination and student mentorship.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Urban Neighborhood Initiatives
Detroit, MI
07.2025 - Current
- Welcome and assist visitors, ensuring positive first impressions.
- Maintain a organized and clean environment for reception area and conference room.
- Manage incoming and outgoing phone calls, directing calls to appropriate staff/departments.
- Schedule events or meetings. and maintain a organized calendar.
- Process incoming and outgoing mail and packages, ensuring timely distribution.
- Contribute to event preparation, during events I'm stationed at the entrance assisting with the registration tables.
- Assist with administrative tasks, including data entry of youth program enrollment, volunteers and filing or copying documents.
Food Truck Employee
Tres Leches Snacks N’ Tacos
Detroit, MI
08.2022 - Current
- Take customers orders and handle transactions ensuring a friendly encounter and timely dispatch orders.
- Create desserts/drinks, assemble food orders, and occasionally cook on the grill.
- Keep track of ingredients/products that need restocking, prep vegetables, fruits, and meats.
- Maintain a clean and organized space inside the food truck.
- Skilled at working independently and collaboratively in a team in a fast-paced environment.
Tutor, Teacher Assistant
SOAR/Urban Neighborhood Initiatives
Detroit, MI
02.2023 - 05.2025
- Mentored students, working one on one to improve reading, writing, and spelling skills
- Assisted students with classwork or homework when needed
- Assessed students progress through regular evaluations
- Assigned to classes, created lesson plans and taught them in the class
- In charge of picking up and dropping off students at their designed classrooms.
Education
No Degree - Computer Science
Wayne State University
Detroit, MI06-2028
High School Diploma -
Western International High School
Detroit, MI05-2025
Skills
- Bilingual
- Adaptability
- Customer service
- Organizational skills
- Time management
- Data entry
- Administrative skills
- Email correspondence
Certification
- Michigan Youth Development Associate Certification
- Blood borne Pathogens Certification
- Adult and Pediatric First Aid/CPR/AED Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Urban Neighborhood Initiatives
07.2025 - Current
Tutor, Teacher Assistant
SOAR/Urban Neighborhood Initiatives
02.2023 - 05.2025
Food Truck Employee
Tres Leches Snacks N’ Tacos
08.2022 - Current
No Degree - Computer Science
Wayne State University
High School Diploma -
Western International High School