Luz Guzman
Summary
Highly Motivated Paralegal, Administrative Assistant and Customer Service specialist. Dedicated to providing the highest level of customer service. Hardworking, with the capacity to multitask.
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
18
18
years of professional experience
Work History
Employment Verification Specialist
Truecare Home Care
Jamaica
05.2022 - 08.2024
- Reviewed and evaluated employment applications to ensure accuracy and completeness of information provided.
- Conducted exit interviews and completed employment termination paperwork.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Provided customer service to internal departments regarding requests for employee verification services.
- Coordinated with other departments on matters relating to employee verifications such as immigration status updates.
- Hired employees and processed hiring-related paperwork.
- Adhered to all applicable federal, state, and local regulations when verifying employment eligibility status.
- Provided guidance on best practices for conducting background checks in accordance with company guidelines.
- Analyzed data from completed background checks to determine if any additional action is required.
- Developed and maintained relationships with a variety of employers to facilitate the verification process.
- Monitored compliance with applicable laws related to the hiring process including E-Verify requirements.
- Investigated discrepancies between applicant-provided information and employer-provided information.
- Performed follow-up investigations into references or other sources as needed to complete the verification process.
- Assisted in developing policies, procedures, and processes related to employee verification practices.
- Answered questions from candidates regarding the status of their background check or other aspects of the process.
- Analyzed employment-related data and prepared reports.
- Verified employment history of job applicants by contacting employers, completing reference checks and obtaining necessary documents.
- Prepared reports summarizing results of background checks for management review.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Handled all English and Spanish references for branches located in Jamaica, Brooklyn, Bronx, West Chester, and Staten Island.
- Verified two references per applicant: one professional, and one personal.
- Provided translation. For all HHAs and applicants, including communicating with teams for additional translations.
- Scheduled fingerprint appointments.
Administrative Assistant
Butchs Boy Trucking
Inwood
09.2021 - 03.2022
- Draft correspondences and other formal documents
- Plan and schedule appointments and events
- Greet and assist onsite guests
- Answer inbound telephone calls
- Develop and implement organized filling systems
- Perform all other tasks
Paralegal Assistant
Pyrros & Serres
Astoria
03.2017 - 03.2020
- Organize and maintain documents in paper form or electronic filing systems
- Call clients, witnesses, lawyers, and outside vendors to schedule interviews, meetings, and depositions.
- Support attorneys in a legal office setting with any special tasks or projects.
- Develop and manage up to 350+ cases
- Maintain ongoing communication with opposing parties from discovery to trial phase
- Communicate pertinent information to clients via phone, email, and mail
Sports Camp Counselor
Catholic Charities Alianza
Bronx
06.2015 - 08.2015
- Motivated campers in participating successfully in all aspects of camp activities.
- Enforced appropriate safety regulations, emergency procedures, and applied appropriate behavior management techniques
- Prepared balanced, healthy, nutritious lunch and snacks for the campers.
Internship/Office Assistant
MTA Bus Depot Labor Relations
Bronx
09.2014 - 01.2015
- Filed copied and faxed paperwork.
- Evaluated employee's time and attendance records.
- Produced reports and summaries on grievance and discipline for MTA bus depots.
- Participated in arbitrations and opening sessions and assisted in the preparations for these hearings.
Home Health Aide
Partners In Care Inc.
New York
08.2014 - 07.2015
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted clients with bathing, dressing and incontinence care.
- Accompanied clients to doctors' offices or on other trips outside home.
- Participated in developing individualized care plans based on medical orders and assessments.
Personal Assistant
Neon signs company
New York
11.2014 - 01.2017
- Managed household inventory and maintenance schedules.
- Sorted mail received daily for distribution throughout the office.
- Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
Camp Counselor
Booker T. Washington High School
New York
06.2013 - 08.2013
- Maintained a safe environment for children at all times.
- Assisted children with reading, writing, and arts and crafts.
- Provided homework tutoring and basic education training in math and literacy.
- Escorted children on field trips and chaperoned in marches (Peace March with Harlem Children Zone).
Stock Associate
Fancy Thrift shop
Long Island City
07.2010 - 04.2012
- Compared merchandise invoices to items actually received.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Camp Counselor
Pouch Camp
Staten Island
05.2006 - 08.2006
- Educated kids about nature and the natural environment.
- Assisted children with their homework and assignments.
- Participated in extracurricular daily activities such as sports, arts & crafts, and scavenger hunts.
Education
Associates Degree - Paralegal Studies
Bryan University
01.2021
Internship
Catholic Charities Alianza
Long Island City, New York03-2017
Skills
- CPR Certified
- Customer Service certified
- OSHA 10 Hour Certified
- RECEPTIONIST
- RETAIL SALES
- Legal Research
- Legal Drafting
- Administrative Experience
- Paralegal
- Leadership skills
- Initiative, and ability to work in a team, as well as independently
- Problem-solving, communication skills
Timeline
Employment Verification Specialist
Truecare Home Care
05.2022 - 08.2024
Administrative Assistant
Butchs Boy Trucking
09.2021 - 03.2022
Paralegal Assistant
Pyrros & Serres
03.2017 - 03.2020
Sports Camp Counselor
Catholic Charities Alianza
06.2015 - 08.2015
Personal Assistant
Neon signs company
11.2014 - 01.2017
Internship/Office Assistant
MTA Bus Depot Labor Relations
09.2014 - 01.2015
Home Health Aide
Partners In Care Inc.
08.2014 - 07.2015
Camp Counselor
Booker T. Washington High School
06.2013 - 08.2013
Stock Associate
Fancy Thrift shop
07.2010 - 04.2012
Camp Counselor
Pouch Camp
05.2006 - 08.2006
Associates Degree - Paralegal Studies
Bryan University
Internship
Catholic Charities Alianza