Tracey Duley

As a verification specialist I conducted high volume outbound calls and processed incoming verification orders (i.e. employment, education, professional references) with accuracy, performed data entry, filing, mailing, etc.

Made phone calls to verify applicant's employment/education/reference.

• Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

• Collaborated with team members to provide seamless support to customers, delivering a unified experience.
• Upsold additional products or services when appropriate by identifying opportunities within customer interactions.
• Exceeded performance metrics regularly by staying focused on customer needs and providing exceptional service.
• Minimized escalations by identifying and addressing client needs.
• Managed multiple priorities simultaneously, ensuring timely completion of tasks and meeting deadlines consistently.
• Boosted service quality with thorough knowledge of company products, services, and policies.
• Maintained strong relationships with clients through consistent communication and attentive followups.

• .Delivered training sessions on various software applications for both students and faculty members, broadening their skillsets and enhancing their educational experiences.
• Developed user-friendly guides to help students navigate complex software programs, enhancing their learning experience.
• Assisted users with various software applications, resulting in increased productivity and understanding.