Luz Monique Murua
San Diego,CA
Summary
Personable and energetic individual committed to delivering excellence in all facets of customer service and administrative support. Hardworking and passionate, seeking to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Jungle Boys
01.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Closing all in-store and curbside pickup transactions.
- Validating ALL forms of Identification upon every single check in, along with medical reccomendations by doctor.
Delivery Dispatcher
March and Ash
04.2023 - 12.2023
- Communicate with both customer and driver for every delivery being sent out.
- Developed strong relationships with clients by consistently meeting their expectations for promptness and quality service for all deliveries/in store pick-ups around Southern California and Imperial Valley.
- Processed all incoming pickups and deliveries from every branch location, starting with ID and medical recommendation validations.
- Answer customer line for entire company branches daily.
Front Desk Receptionist
The Grove
08.2021 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed Deliveries and curbside pickups both online and over the phone.
- Validate government issued ID's and all underage medical reccomendations.
Cashier
Chipotle
11.2019 - 11.2022
- Resolved customer complaints independently or with aid of supervisor.
- Operated and sanitized kitchen and food preparation equipment.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Barista
Project Juice
01.2018 - 04.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared daily fruits and vegetables for the week.
Education
High School Diploma -
San Diego City College
San Diego, CASkills
- Customer Service
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Guest Relations
- Clerical Support
Timeline
Front Desk Receptionist
Jungle Boys
01.2024 - 08.2024
Delivery Dispatcher
March and Ash
04.2023 - 12.2023
Front Desk Receptionist
The Grove
08.2021 - 04.2023
Cashier
Chipotle
11.2019 - 11.2022
Barista
Project Juice
01.2018 - 04.2020
High School Diploma -
San Diego City College
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