Luz Eliana Simmons
Katy,TX
Summary
Focused Bank Teller, with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
7
7
years of professional experience
Work History
Bank Teller
Wood Forrest Bank
Houston , TX
06.2020 - Current
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Cashier & Sales
La Mina De Oro
Riverside , CA
01.2019 - 12.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Bilingual Customer Service Representative
WSI Warehouse Specialists Inc
Pamona , CA
06.2014 - 08.2015
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 50-60 calls per day in busy, fast-paced office for both English and Spanish -speaking customers.
Cashier and Server
Howdy's Restaurant
Los Angeles, CA
03.2012 - 03.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Cashier & Sales
Rip Curl USA
Lima , Peru
07.2009 - 08.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance for clothing, wetsuits and surfboards.
Education
Bachelor of Science - Hospitality And Hotel Management
Instituto Cultural Peruano Norteamericano
Lima, Peru07.2008
Skills
- Safe Deposit Box Oversight
- Resource Estimation
- Teller Transactions
- Cash Supply Orders
- Cash Counting
- Balance Verification and Reconciliation
- Discrepancy Resolution
- Sorting and Filing
Event Planning
I do planning for events and birthdays as a hobby to create a theme, plan the decor, and make sure that everything is in its place. I worked with Far East Bakery with custom high end cakes, cookies and cup cakes & decorations.
Timeline
Bank Teller
Wood Forrest Bank
06.2020 - Current
Cashier & Sales
La Mina De Oro
01.2019 - 12.2019
Bilingual Customer Service Representative
WSI Warehouse Specialists Inc
06.2014 - 08.2015
Cashier and Server
Howdy's Restaurant
03.2012 - 03.2014
Cashier & Sales
Rip Curl USA
07.2009 - 08.2010
Bachelor of Science - Hospitality And Hotel Management
Instituto Cultural Peruano Norteamericano
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