Luz Paricia Olivas
Pahrump,NV
Summary
I am a Detailed-oriented Direct Care Worker that would support daily living activities, to enhance client well-being. Seasoned care expert experienced with different personalities that would be an asset to the home health care field. Committed to promoting comfort with dignity and compassion. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Dealer
Pahrump, Nugget / Golden Gaming
Pahrump, NV
09.2017 - Current
- For table card games, I am in front providing customers information about different games, Calm down angry guests or patrons using skills in active listening and positive engagement.
- Communicated professionally with other dealers, supervisors, and managers.
- Deal professionally with other dealers, supervisors, and managers.
- Resolved disputes between players that arose during gameplay.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Performed functional game duties quickly by efficiently handling money and chips.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Accurately calculated wagers placed by players using basic math skills.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Kept up-to-date on new games and strategies to improve performance as a dealer.
Dealer
StageCoach Hotel and Casino
Beatty, NV
08.2016 - 09.2017
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Ensured customer satisfaction by addressing any complaints or concerns promptly.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
Customer Service Representative
Stove Pipe Wells
Death Valley National Park, CA
06.2011 - 06.2016
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Cahier, Bartending, HouseKeeping, waitress and anything they needed me to do.
Education
High School Diploma -
Beatty High School
Beatty, NV06-1987
Skills
- Excellent Customer Service
- Stress Tolerance
- Quick Thinking
- Effective Conflict Resolution Skills
- Hand-Eye Coordination
- Maintaining work area organized, clean and efficient
References
References available upon request.
Timeline
Dealer
Pahrump, Nugget / Golden Gaming
09.2017 - Current
Dealer
StageCoach Hotel and Casino
08.2016 - 09.2017
Customer Service Representative
Stove Pipe Wells
06.2011 - 06.2016
High School Diploma -
Beatty High School
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