Luz Teresa Ramirez
El Cajon,CA
Summary
Dynamic professional with a proven track record at ACE Cash Express Inc., adept in customer service and cash handling. Excelled in building customer relationships and achieving sales targets, demonstrating exceptional teamwork and problem-solving abilities. Skilled in both verbal communication and multi-tasking, consistently enhancing client satisfaction and store performance.
Overview
6
6
years of professional experience
Work History
Sales Associate
ACE Cash Express Inc.
02.2022 - 08.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Cashier
Pollo Loco
08.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Purchasing Agent
Mytee
06.2018 - 02.2020
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Education
Certificate - Accounting
Foothill Adult School
El Cajon, CA12.2022
Diploma -
El Cajon Valley High School
El Cajon, CA06.2003
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Money Handling
- Verbal/written communication
- Cash Register Operation
- Client Service
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
ACE Cash Express Inc.
02.2022 - 08.2024
Cashier
Pollo Loco
08.2019 - 04.2021
Purchasing Agent
Mytee
06.2018 - 02.2020
Certificate - Accounting
Foothill Adult School
Diploma -
El Cajon Valley High School
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