My preferred name is Shawn, I'm a 2021 Graduate Student Athlete with honors, from Muriel Williams Battle High School, currently pursuing a self-paced online program at Liberty University. I Have previous work experience; where I was a dependable and attentive individual who excels in tasks with minimal supervision required. As an outgoing student, Seeking a flexible full-time weekday position that allows me to leverage my customer service experience and strong work ethic. Committed to providing exceptional service, I am eager to contribute to a dynamic environment and make a positive impact on customer satisfaction.
Hi, I’m
LVashawn Sanders
Columbia,MO
Summary
Overview
4
years of professional experience
Work History
U.S. CellularColumbia, MO
Retail Wireless Consultant
09.2022 - Current
Job overview
- Provided wireless technical support and product coaching to hundreds of customers over a nine month span.
- Set up wireless services for multiple customers each day.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Cross-trained and backed up other customer service managers.
- Handled over 100 calls and sms messaging per shift, signing up new customers, retrieving customer data, presenting relevant product information and setting up appointments.
Keystone PartnersColumbia, MO
Game Day Operations Team Lead (Seasonal)
09.2019 - Current
Job overview
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Supervised grounds, employee entrances and exits and security officers on duty.
Columbia Regional Airport-flymidmoColumbia, MO
Operations/Cadet Pilot
08.2021 - 08.2022
Job overview
- Disclaimer. Served in a limited temp capacity for scholarship program, not a full time job.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using Tugs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Stocked aircraft cabins with necessary equipment and supplies.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Positioned aircraft to designated areas for operation.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Liberty UniversityLynchburg, VA
Online B.A Science from Aviation Maintenace
05.2025
University Overview
Muriel W. Battle High SchoolColumbia, MO
High School Diploma
05.2021
University Overview
- Two Years of Advanced Placement English/History.
- Honor Roll Student Freshman, Sophomore and Senior Year.
- Awarded In Football and Track/Field.
- Awarded Top Student Athlete.
Skills
- Building Customer Trust and Loyalty
- Dispute Resolution
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upselling Products and Services
- Telephone Reception
- Proficiency in Microsoft Office and G Suite
- Constructive Feedback
- Establishing and Maintaining Customer Relationships
- Promoting Brand and Company Identity
- Online Systems
- Team-Oriented and Cooperative
Timeline
Retail Wireless Consultant
U.S. Cellular
09.2022 - Current
Operations/Cadet Pilot
Columbia Regional Airport-flymidmo
08.2021 - 08.2022
Game Day Operations Team Lead (Seasonal)
Keystone Partners
09.2019 - Current
Liberty University
Online B.A Science from Aviation Maintenace
Muriel W. Battle High School
High School Diploma
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