Dynamic professional with extensive experience in customer service, technical support, and loan processing. Skilled in building customer trust, enhancing satisfaction, and improving team productivity. Known for accuracy, efficiency, and adaptability in fast-paced environments
Hi, I’m
Shawn Sanders
Columbia,MO
Summary
Skills
- Communication
- Customer Relationship Management
- Technical Troubleshooting
- Regulatory Compliance
- Team Leadership
- Problem-Solving
- Proficiency in G Suite and Microsoft 365
Overview
5
years of professional experience
Work History
MOHELAColumbia, MO
Loan Processor
11.2023 - Current
Job overview
- Developed loan payments by gathering the necessary information from clients.
- Provided educated advice and assistance to customers in order to help them make informed decisions regarding their loan options.
- Maintained up-to-date knowledge of lending regulations, policies, procedures, and products offered by the organization.
- Assisted customers with completing loan applications accurately and thoroughly over the phone.
- Advised clients on the best type of loan product that suits their needs.
- Responded promptly to all customer inquiries regarding financing options and services provided by the company.
- Reviewed financial statements and other records to assess customers' monthly payment amounts.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Communicated with customers via telephone or email.
Keystone PartnersColumbia, MO
Game Day Operations Team Lead (Seasonal)
09.2019 - Current
Job overview
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Supervised grounds, employee entrances and exits and security officers on duty.
U.S. CellularColumbia, MO
Retail Wireless Consultant
09.2022 - 09.2023
Job overview
- Performed daily operational tasks such as opening and closing of the store, cash handling, inventory management.
- Maintained an up-to-date knowledge of product features and services offered by the company.
- Provided technical assistance and customer support for wireless devices.
- Provided feedback to management regarding potential improvements in processes or services.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Trained new employees on company policies and procedures related to retail operations.
- Developed strategies to maximize profits while minimizing costs.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Conducted regular audits of merchandise stock levels to ensure accuracy of inventory records.
- Greeted and assisted customers in the store by providing excellent customer service.
Columbia Regional Airport-flymidmoColumbia, MO
Internship
08.2021 - 08.2022
Job overview
- Disclaimer. Served in a limited temporary capacity for the scholarship program.
- Served both United and American Airlines, which operated out of Columbia Regional.
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining the best use of resources.
- Ensured that all passengers' luggage was properly weighed, labeled, and loaded onto appropriate flights.
- Collaborated with supervisors and other staff members in order to complete tasks efficiently.
- Dispatched ground support equipment for aircraft servicing needs according to schedule requirements.
- Coordinated with airlines' personnel for smooth functioning of flight operations activities.
- Facilitated communication between pilots and ground personnel during taxiing and landing.
- Inspected aircraft cabins for cleanliness and safety prior to the departure of flights.
- Maintained operations compliance with FAA, TSA and airport regulations.
- Conducted regular maintenance checks on ground support vehicles and equipment used in airport operations.
Education
Liberty UniversityLynchburg, VA
Online B.A Science from Aviation Management And Operations
05-2028
University Overview
Muriel W. Battle High SchoolColumbia, MO
High School Diploma
05.2021
University Overview
- Two Years of Advanced Placement English/History.
- Honor Roll Student Freshman, Sophomore and Senior Year.
- Awarded In Football and Track/Field.
- Awarded Top Student Athlete.
Timeline
Loan Processor
MOHELA
11.2023 - Current
Retail Wireless Consultant
U.S. Cellular
09.2022 - 09.2023
Internship
Columbia Regional Airport-flymidmo
08.2021 - 08.2022
Game Day Operations Team Lead (Seasonal)
Keystone Partners
09.2019 - Current
Liberty University
Online B.A Science from Aviation Management And Operations
Muriel W. Battle High School
High School Diploma
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