Lvette Plant
Tyler,TX
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Medical City Healthcare
Plano, Texas
08.2021 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Created new patient accounts in EMR system as needed.
- Assisted with preparing daily cash reports for accounting department.
- Resolved discrepancies between hospital systems and third party payers.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Facilitated communication between patients, staff members, and third party payers.
- Answered phones promptly in a professional manner.
- Provided assistance to internal departments when needed.
- Followed up on unpaid claims in a timely manner.
- Reviewed account receivables for accuracy prior to sending out statements.
- Collaborated with other departments to ensure quality customer service was delivered.
- Actively participated in team meetings and training sessions.
Telvista
Customer Support Team
Richardson, Texas
01.2014 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Senior Loan Officer
David Allen Capitol
Tyler, TX
12.2012 - 09.2018
- Provided guidance to customers regarding loan products, eligibility requirements, application processes, documentation requirements.
- Developed relationships with prospective borrowers through cold-calling activities and referrals from other sources.
- Prepared detailed reports for management on current loan portfolio performance trends.
- Managed a portfolio of high-value commercial loans in order to maximize returns while minimizing risks.
- Researched potential new markets for loan product sales opportunities.
- Evaluated all relevant documents associated with each loan application prior to submission for approval.
- Ensured accuracy of all data entered into the bank's database system related to loan origination activities.
Customer Service Representative
Meadowlake Senior Living
Tyler
06.2007 - 01.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Medical Coding And Billing -
Academy of Allied Health
Tatum, TX01-2024
Skills
- Pre-Admission Requests
- Work Quality Evaluation
- Problem-Solving
- Scheduling Diagnostic Procedures
- HIPAA Compliance
- Appointment Scheduling
- Post-Discharge Care Coordination
- Insurance Verification
- Insurance Billing
- EMR Updating
- Eligibility Determination
- Medical Billing
- Payment Processing
- Medical Terminology
- EMR
- Patient Registration
Timeline
Patient Access Representative
Medical City Healthcare
08.2021 - Current
Telvista
Customer Support Team
01.2014 - 07.2021
Senior Loan Officer
David Allen Capitol
12.2012 - 09.2018
Customer Service Representative
Meadowlake Senior Living
06.2007 - 01.2011
Medical Coding And Billing -
Academy of Allied Health