Jenny Almanza Espinoza
Sweetwater,TN
Summary
Dynamic customer service professional with extensive experience at El Senor Mexican Restaurant, excelling in high-pressure environments. Proven ability to enhance guest satisfaction through effective communication and meticulous order accuracy. A dedicated team player skilled in multitasking and adaptable to change, fostering a welcoming atmosphere while supporting restaurant operations.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Stocker
Food Lion
Loudon, TN
03.2025 - Current
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Host
El Senor Mexican Restaurant
Lenoir City, TN
07.2024 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
El Senor Mexican Restaurant
Lenoir City, TN
07.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Manager's Assistant
Ritas
Lenoir City, TN
06.2024 - 10.2024
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
Drive-Thru Cashier
Ritas
Lenoir City, TN
06.2024 - 10.2024
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.s.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
Education
Loudon High School
Loudon, TN12.2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Server support
- Foreign language skills
- Takeout order processing
- Hospitality and accommodation
- Greeting guests
- Interactive communication skills
- Guest seating
- Payment processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Stocker
Food Lion
03.2025 - Current
Host
El Senor Mexican Restaurant
07.2024 - 10.2024
Cashier
El Senor Mexican Restaurant
07.2024 - 10.2024
Manager's Assistant
Ritas
06.2024 - 10.2024
Drive-Thru Cashier
Ritas
06.2024 - 10.2024
Loudon High School