Ly Le
Tacoma,WA
Summary
Experienced Postmaster and team leader with a strong record in policy compliance, workforce scheduling, and daily operations. Skilled in customer service, conflict resolution, budget management, and team supervision to support efficient, reliable service.
Overview
31
31
years of professional experience
Work History
Postmaster
USPS, United States Postal Service
Wauna, Washington
06.2020 - 09.2026
- Ensured compliance with USPS policies, safety rules, and postal regulations to maintain operational integrity
- Coordinated staffing schedules, leave coverage, and workplace assignments
- Reviewed mail handling, dispatch procedures, and delivery point operations
- Maintained facility security, supplies, and postal equipment readiness
- Resolved customer complaints and service requests, enhancing overall satisfaction with postal services
- Directed USPS retail operations, mail distribution, and daily postal workflow
- Supervised postal clerks, carriers, and support staff in service delivery
- Communicated with district leaders on operations, service issues, and staffing needs
- Assisted in the hiring and training of new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Enforced safety regulations for hazardous materials and equipment handling.
- Organized mail sorting operations to ensure timely delivery.
- Communicated postal laws and regulations.
- Prepared reports on operational activities for upper management review.
- Ensured cash drawer accuracy by balancing at shift conclusion at the end of each shift.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Created strategies to streamline operations and enhance efficiency within post office processes.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Inspected packages for proper postage and labeling before sending out mail items.
- Implemented measures to reduce operational costs while maintaining quality standards.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Recruited and hired personnel to add talent to team.
- Coordinated retail product display for improved customer engagement, stocking and pricing.
Team Leader
Parr Auto Group
Bremerton, Washington
04.1995 - 05.2020
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Offered training and support to keep team members motivated and working toward objectives.
- Established clear expectations for employees and provided guidance.
- Coordinated sales and service communication across Parr Auto Group departments.
- Resolved customer concerns with calm, professional dealership support.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Trained staff on dealership procedures, customer service, and work standards.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Education
Associate of Science - Biology
University of Washington
Seattle, WA06-1992
Skills
- Postal regulations
- Mail dispatch
- Logistics coordination
- Retail operations
- Operational policy development
- Policy compliance
- Financial oversight
- Equipment maintenance
- Fleet management
- Staff scheduling
- Employee training
- Employee engagement
- Dispute resolution
- Problem-solving
Timeline
Postmaster
USPS, United States Postal Service
06.2020 - 09.2026
Team Leader
Parr Auto Group
04.1995 - 05.2020
Associate of Science - Biology
University of Washington