Lyani Gondry
Clearwater,FL
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at Marina Cantina by skillfully managing large parties and unexpected events. Adept in customer service and multitasking, my time at Crumbl Cookies showcased my ability to work effectively with a team, significantly improving service efficiency without compromising quality.
Overview
1
1
year of professional experience
Work History
Host
Marina Cantina
03.2024 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Crew Member
Crumbl Cookies
08.2023 - 03.2024
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Largo High School
Largo, FL05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Marina Cantina
03.2024 - 10.2024
Crew Member
Crumbl Cookies
08.2023 - 03.2024
High School Diploma -
Largo High School
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