LYANNA DELGADO
Pensacola,FL
Summary
Results-driven Shift Lead skilled in team management and operational efficiency. Drives team performance and enhances customer satisfaction through effective communication and leadership. Cultivates a positive work environment while maintaining high operational standards.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Delivery Driver
Papa Johns
Pensacola, FL
07.2026 - Current
- Delivered orders promptly to ensure customer satisfaction and repeat business.
- Managed accurate cash handling during transactions and reconciled daily sales.
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Communicated effectively with team members to coordinate deliveries and optimize routes.
Barista
Coffee Guy
Pensacola, FL
05.2026 - 08.2026
- 8 year running best coffee place in Pensacola award and Best Customer Service 2026.
- Prepared espresso beverages with precision, ensuring high-quality standards and customer satisfaction.
- Trained new team members on coffee brewing techniques and customer service protocols.
- Managed inventory levels, restocking supplies to maintain operational efficiency and product availability.
- Implemented cleaning procedures to uphold hygiene standards.
Shift Lead
7Brew
Crestview, FL
03.2024 - 05.2026
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Addressed customer complaints promptly with professionalism and courtesy.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Trained and mentored team members, fostering skill development and enhancing performance.
Night Crew Stocker
LL Brooks LLC
Fort Walton Beach, FL
08.2023 - 02.2024
- Maintained flexible schedule for regular night and early morning shifts to meet operational needs.
- Created merchandise labels for accurate placement within store, enhancing product visibility.
- Organized storeroom by category and location to optimize space utilization and streamline restocking process.
Online Grocery Pickup Associate
Walmart
Niceville, FL
08.2021 - 04.2022
- Approached customers and initiated conversations to determine needs and preferences.
- Developed strong customer service skills through daily interactions with customers.
- Operated cash register to process cash, check and credit transactions.
- Managed wait times and ensured full customer satisfaction.
Education
Associate of Science - Engineering Physics
Pensacola State College
Pensacola, FL05-2028
High School Diploma - undefined
Crestview Senior High School
Crestview, Florida05-2023
Skills
- Customer service
- POS system operation
- Multitasking Abilities
- Problem-solving
- Initiative taking
- Excellent communication
- Multitasking
- Excellent leadership
- Positive mindset
- Positive attitude
LANGUAGES
Portuguese
Native or Bilingual
Spanish
Limited Working
ADDITIONAL INFORMATION
Experience with Microsoft and Google office programs
Timeline
Delivery Driver
Papa Johns
07.2026 - Current
Barista
Coffee Guy
05.2026 - 08.2026
Shift Lead
7Brew
03.2024 - 05.2026
Night Crew Stocker
LL Brooks LLC
08.2023 - 02.2024
Online Grocery Pickup Associate
Walmart
08.2021 - 04.2022
High School Diploma - undefined
Crestview Senior High School
Associate of Science - Engineering Physics
Pensacola State College