LYDIA AKILIMALI
1837 Page Ave East Cleveland ,OH
Summary
Knowledgeable case support specialist with solid background in providing support and assistance to case managers. Demonstrated ability to handle confidential information and assist with case documentation. Proven track record in utilizing strong communication and organizational skills to support team objectives and client needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Aide
U.S. Committee for Refugees and Immigrants
11.2021 - Current
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Prepared comprehensive reports on case activities for supervisor review and analysis.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
EVS Housekeeper
University Hospiital
11.2020 - 11.2021
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Cashier
LA BORINCANA FOOD
01.2018 - 04.2020
- Assist customers with purchases and transactions
- Scan the purchase and collect the money
- Help customers if they have questions
Education
Associate of Business Management - International Business
Cuyahoga Community College
Cleveland, OH08-2023
Skills
- Microsoft Office
- Problem-solving abilities
- Health and safety
- Relationship Building
- Referral Knowledge
- Communication
- Teamwork and Collaboration
- Transportation
Technicalskillsattributeslanguages
Microsoft Office Suite: Word, Excel, PowerPoint, Access, Hard Working, Positive Attitude, Self-Starter, Quick Learner, Teamwork, Swahili, French, English, Kinyarwanda, Kirundi, Spanish (Fluent)
Certification
- Certificate of completion for introduction to Medical Interpreting
- Certificate of completion for How to Conduct an Interpreted Encounter
- Certificate of completion for How to Follow Interpreting Standards of Practice
- Certificate of completion for How to Perform Standards Interpreting Protocol
- Certificate of completion An Overview of Community and Medical Interpreting
- Certificate of completion of Code of Ethics for Community and Medical Interpreters
- Certificate foe Adult Mental Health First Aid USA
Languages
English
French
Swahili
Kinyarwanda
Kirundi
Timeline
Case Aide
U.S. Committee for Refugees and Immigrants
11.2021 - Current
EVS Housekeeper
University Hospiital
11.2020 - 11.2021
Cashier
LA BORINCANA FOOD
01.2018 - 04.2020
- Certificate of completion for introduction to Medical Interpreting
- Certificate of completion for How to Conduct an Interpreted Encounter
- Certificate of completion for How to Follow Interpreting Standards of Practice
- Certificate of completion for How to Perform Standards Interpreting Protocol
- Certificate of completion An Overview of Community and Medical Interpreting
- Certificate of completion of Code of Ethics for Community and Medical Interpreters
- Certificate foe Adult Mental Health First Aid USA
Associate of Business Management - International Business
Cuyahoga Community College
Similar Profiles
Mariama Yacine BarryMariama Yacine Barry
Coordinatrice De Réinstallation Des Réfugiés at U.S Committee for Refugees and ImmigrantsCoordinatrice De Réinstallation Des Réfugiés at U.S Committee for Refugees and Immigrants
Lesly Guadalupe Moran SamaniegoLesly Guadalupe Moran Samaniego
Family Support Caseworker at U.S Committee for Refugees and ImmigrantsFamily Support Caseworker at U.S Committee for Refugees and Immigrants
Luz Elena ValenciaLuz Elena Valencia
Youth Care Specialist at U.S. Committee For Refugees And ImmigrantsYouth Care Specialist at U.S. Committee For Refugees And Immigrants