Lydia Knebel
146 N Moreland Blvd ,WI
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at P Georgios Pasta Pizza Pub. Proven ability to enhance guest satisfaction through effective communication and team collaboration. Skilled in multitasking and maintaining a clean, organized environment, ensuring a welcoming atmosphere for all patrons. Adaptable and committed to improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Host/server
P Georgios Pasta Pizza Pub
02.2025 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Host/busser
Bryant’s on the Round
01.2021 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Busser
Tuscan Hall Banquet Center
04.2023 - 11.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
Waukesha North High School
Waukesha, WISkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Staff coordination
References
Audra (262) 443-5000
Nancy +1 (414) 678-8588
Timeline
Host/server
P Georgios Pasta Pizza Pub
02.2025 - Current
Busser
Tuscan Hall Banquet Center
04.2023 - 11.2024
Host/busser
Bryant’s on the Round
01.2021 - 12.2024
Waukesha North High School
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