Summary
Overview
Work History
Skills
Timeline
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Lydia Maillet

Frisco,TX

Summary

Personable and reliable team player who is dedicated to providing exceptional customer service and delivering products based on customer’s specific needs/specifications. I am able to work in a fast-paced environment while remaining calm and focused. I pride myself in being a quick and consistent learner who goes above expectations. I am known for being a people person and for always having an upbeat attitude.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator

Dallas Dermatology Partners
08.2020 - Current
  • EMR: Eclinical Works/ EMA
  • Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamline communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Train new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicate with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures. Verified patient insurance eligibility and entered patient information into system.
  • Resolve patient concerns and complaints with empathy and professionalism.
  • Processe payments using cash and credit cards, maintaining accurate records of transactions.

Scheduling Manager

Rheumatology Associates
03.2020 - 08.2020
  • EMR: Eclinical Works
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Created weekly and monthly reports and presentations.
  • Enhanced scheduling efficiency by streamlining processes and implementing automated systems.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Patient Care Coordinator

Dermatology Center of Mckinney
09.2018 - 03.2020
  • EMR: Eclinical Works/ EMA

Patient Care Coordinator

North Dallas Dermatology Associates
02.2015 - 09.2018
  • EMR: Centricity/ EMA

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Attention to detail
  • Insurance verifying
  • Customer service
  • Product Knowledge
  • Creative problem solving
  • Administrative and office support
  • Caring and empathetic

Timeline

Patient Care Coordinator

Dallas Dermatology Partners
08.2020 - Current

Scheduling Manager

Rheumatology Associates
03.2020 - 08.2020

Patient Care Coordinator

Dermatology Center of Mckinney
09.2018 - 03.2020

Patient Care Coordinator

North Dallas Dermatology Associates
02.2015 - 09.2018

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Lydia Maillet