Lydia Montalvo
Deerfield Beach,FL
Summary
A super hard worker and committed to holding the highest ethical standard. Driven office support and customer service, successful at delivering vital clerical and verbal support to internal teams and customers. Demonstrated abilities in analytical problem solving and a proactive problem solver dedicated to both clients and internal team members.
Overview
15
15
years of professional experience
Work History
Front Office Coordinator / Recruiter
Resources Plus DBA Express Employment Professional
2023.02 - Current
- Responsible for vetting new applicants by conducting phone interviews for potential job assignment and placement.
- Processed onboarding documents to include I9.
- Processed new applicants through E-Verify.
- Presented basic training for safety practices within warehouse environment for our active associates.
- Associate scheduling.
- Some client procurement via field.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
CSR Administrative Assistant
Doka USA
2016.04 - 2023.02
- Assistant to concrete formwork project managers with administrative office duties.
- Heavy order entry from engineered material releases and short project manager orders.
- Listened to directions and executed tasks accurately to ensure materials were available (checking stock), effectively communicating any material shortages and or issues before final delivery to jobsites.
- Resolved office equipment issues and scheduled service for advanced problems.
- Heavy billing; processed and sent invoices and credit memos to our customers by air mail and email.
- Processed and sent invoices, adjustments and credit memos to Doka customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Assisted logistics and inventory coordinators.
Security Alarm Dispatcher
Devcon Security / ADT
2011.02 - 2015.11
- Monitored home and business security alarms (Fire and Medical included).
- Dispatched calls to police, fire or medical agencies.
- Monitored live and recorded footage of security cameras and forwarded reports when asked by our clients and police.
- Handled 70 - 100 alarm incident from our clients (residential and commercial businesses).
- Contributed to a safer community by providing timely assistance in emergency situations, working closely with law enforcement and other first responders.
CSR
Waste Management - Pompano Beach, FL
2009.05 - 2010.01
- Heavy inbound calls for both residential homes and commercial businesses regarding garbage pickup schedules, no shows, holiday schedules and billing.
- Educated customers on special pricing opportunities and special offers.
- Assisted customers setting up accounts, closing accounts, billing and bill payments.
- Handled 50 - 100 customer complaints, attempting to de-escalate issue before having to escalate further.
Education
Some College (No Degree) - Pre-School / Nursey School
Nova Southeastern University
Davie, FLSkills
- Credit Card Payment Processing
- Problem-Solving Abilities
- Multitasking and Organization
- Coaching and Mentoring
- Document Management
- Sensitive information handling
- Data Entry
- Upbeat and Positive Personality
- Verbal and Written Communication
- Reception duties
- Customer service expertise
- Front Office Management
- Filing
- Beginning Microsoft
Timeline
Front Office Coordinator / Recruiter
Resources Plus DBA Express Employment Professional
2023.02 - Current
CSR Administrative Assistant
Doka USA
2016.04 - 2023.02
Security Alarm Dispatcher
Devcon Security / ADT
2011.02 - 2015.11
CSR
Waste Management - Pompano Beach, FL
2009.05 - 2010.01
Some College (No Degree) - Pre-School / Nursey School
Nova Southeastern University
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