Lydia Ochoa
Pomona,CA
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Chaparral Medical Group
Pomona, CA
04.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Cashier Assistant
Vred Gas Station
Pomona, CA
04.2021 - 01.2022
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
Cashier
Shell
La Verne, CA
02.2021 - 10.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Medical Assistant
American Career College
Ontario, CAHigh School Diploma -
PARK WEST HIGH SCHOOL
1460 E Holt Ave #100, Pomona, CA 9176705.2017
Skills
- Computer Proficiency
- Fraud Prevention
- Positive Attitude and Energetic
- Data Entry and Database Software
- Greeting and Seating Clients
- Front Desk Operations
- Customer Complaint Resolution
- Customer Service
- Employee Scheduling
- Inventory Records
- Covid Symptom Screening
- Taking Orders
- Cleaning and Sanitizing
Timeline
Front Desk Receptionist
Chaparral Medical Group
04.2022 - Current
Cashier Assistant
Vred Gas Station
04.2021 - 01.2022
Cashier
Shell
02.2021 - 10.2021
No Degree - Medical Assistant
American Career College
High School Diploma -
PARK WEST HIGH SCHOOL
Similar Profiles
Martha A. OrtaMartha A. Orta
Medical Assistant 2 at Chaparral Medical GroupMedical Assistant 2 at Chaparral Medical Group
Lilly LuceroLilly Lucero
Medical Assistant at Chaparral Medical GroupMedical Assistant at Chaparral Medical Group
Larissa MatiasLarissa Matias
Medical Assistant/Referral Coordinator at Chaparral Medical GroupMedical Assistant/Referral Coordinator at Chaparral Medical Group
Jackie RangelJackie Rangel
Director of Care Management at Akido Labs (Chaparral Medical Group)Director of Care Management at Akido Labs (Chaparral Medical Group)
Scottie ResleyScottie Resley
HIS Operations Analyst/Clinical Analyst at Los Angeles LGBT CenterHIS Operations Analyst/Clinical Analyst at Los Angeles LGBT Center