LYDIA RESCH
Health Direct
Cleveland,NY
1
Certification
19
years of professional experience
Focused Pharmacy Technician Supervisor offering 15 years of experience and track record of excellence in leading high performing teams in fast-paced retail environments. Accomplished in filling prescriptions with expert precision. Proven mentor of new and established pharmacy technicians. Seasoned Pharmacy Technician with 15 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.
Work History
Billing Administrator
2 Years 7 Months- Managed claims submission and payment posting to maintain accurate billing records.
- Resolved denied claims by reviewing EOBs, payer notes, and account discrepancies.
- Verified patient eligibility and insurance coverage before billing updates.
- Reconciled accounts receivable balances and corrected posting errors promptly.
Order Entry Technician
5 Months- Processed prescription order entry with strict accuracy, ensuring timely workflow for pharmacy fulfillment
- Verified patient demographics, insurance information, and medication details before submitting claims
- Resolved order discrepancies by coordinating with pharmacists and internal departments
- Maintained compliance with pharmacy procedures, HIPAA standards, and data integrity requirements
Pharmacy Operations Manager
4 Months- Oversaw work activities, performance and service quality of pharmacy staff.
- Managed weekly schedules and requests for leave.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Communicated with patients with compassion while keeping medical information private.
- Informed patients and patrons about flu, DTaP and HPV vaccines.
- Improved organization and supply management policies for medicines and materials.
- Administered vaccines to immunize patients against communicable diseases.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Trained individuals in how to use devices to promote optimal medical support.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Worked closely with store manager to maintain day-to-day operations.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Trained pharmacy interns and newly hired technicians.
Senior Certified Pharmacy Technician
14 Years 9 Months- Processed and filed approximately 500 prescriptions per day.
- Organized medications for dispensing.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Compiled customer demographic, allergy and medical history background.
- Received, reviewed, dispensed and labeled over 500 prescriptions daily.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained current notes and paperwork related to patient drug therapy.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Verified and filled over 500 prescriptions per day in busy retail pharmacy setting.
Education
High School Diploma
- Paralegle
Skills
Customer Service
Knowledge of Generic Drugs
Answering and Routing Calls
Problem-Solving Skills
Prescription Filling and Labeling
Verbal and Written Communication
Insurance Billing
Cleaning and Sanitizing
Prioritization and Organization
Dispensing Medications
Detail-Oriented
Relationship Building
Patient Profile Setup
Pharmacy Operations
Insurance Verification
Maintaining Records
Prescription Refill Fulfillment
Cash Register Operations
Drug Inventory Control
Data Entry
Proper Labeling Procedures
Quality Assurance and Control
Medication Storage and Labeling
Payment Processing
Inventory Tracking
Recordkeeping and Documentation
Inventory Management
Workflow Optimization
Storage Maintenance and Security
Medication Documentation
Inventory Supply Monitoring
Filling Prescriptions Precisely
Accomplishments
- Increased pharmacy efficiency and workplace and patient safety by updating training procedures.
- Earned board certification from Pharmacy Technician Certification Board.
- Worked with pharmacist to revise training procedures.
- Consistently maintained high customer satisfaction ratings.
Certification
- Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Pharmacy- Base Immunization, Walgreens - 2020
Timeline
Billing Administrator
Health Direct
03.2024 - 10.2026Read More
Order Entry Technician
KPH Healthcare Services
10.2023 - 03.2024Read More
Pharmacy Operations Manager
Walgreens
05.2022 - 09.2022Read More
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
08.2007 - 05.2022Read More
Bryant Stratton Business
from Paralegle
Read More
Paul V Moore High School
High School Diploma
Read More