LYDIA RESCH
Cleveland,NY
Summary
Pharmacy operations leader with a background in supervising staff, training technicians, and managing high-volume prescription processing. Brings strong experience in inventory control, compliance checks, patient support, and maintaining accurate medication records in fast-paced retail settings.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Ramseur, NC
12.2007 - 05.2022
- Processed and filed approximately 500 prescriptions per day.
- Verified and filled over 500 prescriptions per day in busy retail pharmacy setting.
- Received, reviewed, dispensed and labeled over 500 prescriptions daily.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created and updated customer profiles, including demographics, allergies, and new medications in pharmacy computer systems.
- Established and updated patient profiles, medications and insurance details.
- Maintained current notes and paperwork related to patient drug therapy.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Pharmacy Operations Manager
Walgreens
Asheboro, NC
05.2022 - 09.2022
- Managed work activities and performance of pharmacy staff to enhance service quality.
- Checked accuracy of medication prescriptions to ensure patient safety. and productivity in performance of operational activities to maintain active pace of pharmacy.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Coordinated weekly inventory orders to align with demand and minimize backorders.
- Improved organization and supply management policies for medicines and materials.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Administered vaccines to immunize patients against communicable diseases.
- Communicated with patients with compassion while keeping medical information private.
- Trained pharmacy interns and newly hired technicians.
- Trained individuals on proper use of medical devices to enhance patient care. in how to use devices to promote optimal medical support.
- Managed weekly schedules and requests for leave.
- Worked closely with store manager to maintain day-to-day operations.
Education
Bryant Stratton Business
Paraleagle01-1995
High School Diploma -
Paul V Moore High School
Central Square, NY06-1993
Skills
- Prescription processing
- Dispensing Medications
- Insurance Claims Processing
- Insurance Billing
- Insurance Verification
- Patient Profile Setup
- Pharmacy Operations
- Regulatory Compliance
- Documentation management
- Medication labeling
- Labeling procedures
- Patient Data Management
- Inventory Control
- Drug Inventory Control
- Inventory Tracking
- Inventory monitoring
- Inventory Security Management
- Refill management
- Workflow Optimization
- Problem-Solving Skills
- Customer Service
- Communication skills
- Inventory Security Management
- Medication Documentation
- Inventory monitoring
- Prescription Filling
Certification
- Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Pharmacy- Base Immunization, Walgreens - 2020
Accomplishments
- Increased pharmacy efficiency and workplace and patient safety by updating training procedures.
- Earned board certification from Pharmacy Technician Certification Board.
- Worked with pharmacist to revise training procedures.
- Consistently maintained high customer satisfaction ratings.
Timeline
Pharmacy Operations Manager
Walgreens
05.2022 - 09.2022
Senior Certified Pharmacy Technician
Walgreens Pharmacy
12.2007 - 05.2022
Bryant Stratton Business
High School Diploma -
Paul V Moore High School