Lydia Romo
Folsom,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. A Multi-tasking Manager is well-known for creating a positive workplace culture and high-performing teams. Demonstrated expertise in fresh food display, including competitive offerings, pricing, and market positioning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level inventory barcoding position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
CSH2 Management
Subway Hwy 1077
04.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
Lead Sandwich Maker
Subway
Hwy 21 Covington
04.2021 - Current
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches in a timely manner.
- Streamlined the sandwich-making process for increased productivity and reduced wait times.
- Upheld strict food safety standards by maintaining a clean and organized work environment.
- Reduced food waste with careful portion control and inventory management practices.
- Trained new employees on company policies, procedures, and sandwich-making techniques, improving overall team performance.
- Maintained positive relationships with customers by providing exceptional service and addressing concerns promptly.
- Contributed to a welcoming atmosphere by ensuring dining area cleanliness and proper table settings were maintained throughout the day.
- Implemented regular quality checks on ingredients to ensure freshness and prevent potential health hazards from spoiled products.
- Operated manual and electric appliances to peel, slice, and trim food.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
Assistant Manager
Dollar General
Covington, LA
03.2017 - 12.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Basic -
Fontainebleau High School
Mandeville, LA1997
Skills
- Workforce Management
- Strategic Planning
- Operations Management
- Business Administration
- Performance Management
- Business Planning
- Staff Management
- Sales Techniques
- Sales Management
- Team Leadership
- Key Performance Indicators
- Lead Generation
- Expectation Setting
- Schedule Preparation
- Time Management
- Organizational Skills
- Problem Solving
- Decision Making
- Customer Relationship Management
- Customer Service
- Hiring and Training
- Problem Resolution
- Computer Skills
- Teamwork and Collaboration
- Work Planning and Prioritization
- Shift Scheduling
- MS Office
Certification
Serv safe Certificate
Languages
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
CSH2 Management
04.2023 - Current
Lead Sandwich Maker
Subway
04.2021 - Current
Assistant Manager
Dollar General
03.2017 - 12.2019
Basic -
Fontainebleau High School