Lydia Thurmond
Harrison,AR
Summary
Dynamic sales professional with a proven track record at Express Liquors, excelling in customer service and relationship building. Adept at utilizing POS systems and cash handling, I consistently achieved sales targets while fostering a welcoming environment. My strong problem-solving skills and teamwork approach enhance customer satisfaction and drive repeat business.
Overview
9
9
years of professional experience
Work History
Front desk receptionist
Stillwater resort
Branson, MO
03.2026 - Current
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing interdepartmental collaboration and service delivery.
- Implemented efficient filing systems, improving document retrieval times and organizational accuracy.
- Trained new reception staff on procedures and customer service standards, fostering team competency.
Sales Associates
Express Liquors
Harrison, AR
11.2025 - 03.2026
- Facilitated customer product selection to enhance overall shopping experience.
- Maintained knowledge of current promotions and product features
- Organized merchandise displays to attract customer attention
- Processed transactions efficiently using point-of-sale systems
- Handled customer inquiries and resolved issues promptly
- Monitored inventory levels and restocked shelves as needed
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Top of the Rock
Branson, MO
09.2023 - 01.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in financial exchanges.
- Maintained product displays and inventory organization to support sales initiatives and improve accessibility.
- Collaborated with team members to achieve daily sales targets and optimize store operations.
- Educated customers on promotions and loyalty programs to boost engagement and repeat business.
- Conducted routine stock checks and replenished merchandise to ensure optimal inventory levels.
- Resolved customer complaints promptly, fostering a positive shopping environment and enhancing satisfaction.
- Participated in training sessions to stay updated on product knowledge and service best practices.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Salesperson
Westgate Resorts
Branson, MO
05.2023 - 07.2023
- Engaged customers through product knowledge and personalized service to enhance satisfaction.
- Assisted in managing inventory levels and maintaining product displays to support sales initiatives.
- Collaborated with team members to streamline sales processes, improving overall efficiency.
- Developed strong relationships with clients, fostering repeat business and referrals.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
Security Officer
Universal Orlando
Orlando, FL
02.2019 - 04.2021
- Monitored guest behavior and ensured compliance with safety regulations.
- Conducted regular patrols to identify and address security vulnerabilities.
- Responded promptly to incidents, providing assistance and ensuring guest safety.
- Collaborated with team members to develop effective emergency response strategies.
- Assisted in training new staff on security protocols and procedures.
- Reported incidents accurately, maintaining detailed logs for review by management.
- Engaged with guests to enhance overall safety and promote a secure environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Front Desk Receptionist
Metlife
Orlando, FL
08.2017 - 11.2018
- Greeted and assisted visitors, ensuring positive first impressions and fostering a welcoming environment.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled appointments and meetings for staff, optimizing calendar management and resource allocation.
- Processed incoming and outgoing mail, maintaining organized tracking of correspondence.
- Maintained reception area cleanliness and organization, enhancing professional appearance of office space.
- Provided administrative support by preparing documents and reports as needed by team members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Hagerty High School
Oviedo, FL05.2018
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Sales expertise
POS system operation
Timeline
Front desk receptionist
Stillwater resort
03.2026 - Current
Sales Associates
Express Liquors
11.2025 - 03.2026
Sales Associate
Top of the Rock
09.2023 - 01.2025
Salesperson
Westgate Resorts
05.2023 - 07.2023
Security Officer
Universal Orlando
02.2019 - 04.2021
Front Desk Receptionist
Metlife
08.2017 - 11.2018
High School Diploma -
Hagerty High School