Lydia Walters
Norman
Summary
Dependable and self-motivated professional with 9 years of experience in various customer service positions. Hoping to combine excellent management, problem solving and attention to detail to your company.
Overview
14
14
years of professional experience
Work History
Server
El Veijo Tony’s Mexican Bar
DeRidder, LA
12.2024 - 02.2026
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu items, service standards, and operational procedures.
Assistant Store Manager
Circle K
06.2020 - 09.2021
- Run the register.
- Make purchase suggestions and sometimes work with Circle K’s food program.
- Help maintain high standards for store appearance and provide
- Provide fast and friendly service to customers.
Case Management
Beyond Words, LLC
10.2019 - 09.2021
- Disaster recovery.
- Assist clients with any needs.
- Assessing treatment needs.
Case Management
Robinswood School
06.2015 - 10.2020
- Answer phone calls and direct them to appropriate staff.
- Schedule visits/home visits for students.
- Monitor students.
- Train and assist students with needs.
Customer Service Representative
Alorica
05.2018 - 06.2020
- Talk to customers over the phone to resolve their questions or concerns.
- Maintain and update customer information.
- Respond to requests for assistance and/or processing of credit card authorizations.
- Resolve and de-escalate any issues.
- Provide feedback reports on call issues related to downtime and/or training issues.
Shift Manager
Sonic
01.2017 - 05.2020
- Train, monitor and coach crew members.
- Operate switchboard and record customer order, repeat order in an understandable manner.
- Operate Drive-Thru window and sales register.
- Prepare fountain drinks, ice cream items, and food within 2-3 minute time frame.
- Package all menu items into bags or trays and places drink orders into drink carriers.
- Moves food product into freezer and shelves stacked from floor to ceiling.
- Cleans all areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease.
Case Management
Family & Youth Counseling Agency, Inc.
02.2017 - 10.2019
- Accomplish client’s care by assessing treatment needs.
- Developing, monitoring, and evaluating treatment plans and progress.
- Facilitating interdisciplinary approaches.
- Monitoring staff performance.
Shift Manager
McDonald's
09.2015 - 01.2017
- Get orders from customers and preparing food accordingly.
- Administer cash positions.
- Make sure that all employees on shift were aware of new advancements.
- Check the temperature of food to ensure safety.
Front Desk Clerk
Best Western
06.2012 - 09.2015
- Greet customers immediately upon their arrival.
- Retrieve mail and small packages for customers as requested.
- Close guest accounts at time of check out.
- Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone, input messages into the computer.
- Complete the registration process by inputting and retrieving information from a computer system, confirm pertinent information.
- Verify and imprint credit cards and handle cash.
- Balance an assigned house bank.
- Retrieve messages and communicate the content to the guest.
Education
High School Diploma -
Deridder High School
05.2012
Skills
- Customer Service
- Management
- Problem Solving
- Communication
- Time Management
- Leadership
Timeline
Server
El Veijo Tony’s Mexican Bar
12.2024 - 02.2026
Assistant Store Manager
Circle K
06.2020 - 09.2021
Case Management
Beyond Words, LLC
10.2019 - 09.2021
Customer Service Representative
Alorica
05.2018 - 06.2020
Case Management
Family & Youth Counseling Agency, Inc.
02.2017 - 10.2019
Shift Manager
Sonic
01.2017 - 05.2020
Shift Manager
McDonald's
09.2015 - 01.2017
Case Management
Robinswood School
06.2015 - 10.2020
Front Desk Clerk
Best Western
06.2012 - 09.2015
High School Diploma -
Deridder High School