Lydiana Ferrero
Winter Haven,FL
Summary
Proven multitasker and team collaborator, I enhanced customer satisfaction at Beef 'O' Brady's by delivering exceptional service and maintaining seamless communication with kitchen staff. Skilled in cash handling and memory retention, I consistently contributed to efficient service delivery and positive guest experiences, demonstrating a strong work ethic and attention to detail. In high-pressure environments, I significantly improved customer satisfaction at Floridino's Italian Kitchen through exceptional service. I also managed multiple orders and ensured seamless communication between staff and guests, contributing to an efficient, positive dining experience.
Overview
3
3
years of professional experience
Work History
Server
Beef 'O' Brady's
10.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Food Runner, Host, Togo Server
Floridino's Italian Kitchen
09.2021 - 09.2023
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Handled cash transactions accurately, contributing to a well-balanced drawer at shift's end.
Education
Bachelor of Science - Anthropology
University of Central Florida
Orlando, FL12-2026
Associate of Arts - Liberal Arts
Polk State College
12-2024
High School Diploma -
Winter Haven High School
Winter Haven05-2022
Skills
- Strong work ethic
- Cash handling
- Memory retention
- Safe food handling
- Menu memorization
- Food running
Timeline
Server
Beef 'O' Brady's
10.2023 - 01.2025
Food Runner, Host, Togo Server
Floridino's Italian Kitchen
09.2021 - 09.2023
Bachelor of Science - Anthropology
University of Central Florida
Associate of Arts - Liberal Arts
Polk State College
High School Diploma -
Winter Haven High School
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