Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lydus Douglas

Customer Service Professional
Missouri City,TX

Summary

Customer service professional skilled in customer relationship development and sales. Accomplished in providing support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Hyatt House Galleria
Missouri City, TX
09.2021 - Current


  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Scheduling
  • Record account information to open new customer accounts.
  • Handling money and credit cards to process payments.
  • Deliver prompt service to prioritize customer needs.

Associate

Home Depot
Missouri City, TX
09.2020 - 12.2020
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Provided product price information to customers.
  • Worked varied hours to meet seasonal and business needs.
  • POS handling of payments for goods and services and taking credit applications.

Sales Associate

Lane Bryant
Sugar Land, TX
03.2019 - 06.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Cashier

Kroger
Missouri City, TX
08.2018 - 03.2019
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Education

No Degree - Health Science

HCC Stafford
Missouri City, TX

Skills

  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Call Documentation
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Customer Service and Assistance
  • Cash Register Operations
  • Sales Quota Achievement

Timeline

Customer Service Representative

Hyatt House Galleria
09.2021 - Current

Associate

Home Depot
09.2020 - 12.2020

Sales Associate

Lane Bryant
03.2019 - 06.2020

Cashier

Kroger
08.2018 - 03.2019

No Degree - Health Science

HCC Stafford

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