Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Lyla Buchanan

Northport,AL

Summary

Passionate hospitality worker with a diverse background in food service, customer service, and sales. Strong communication and problem-solving skills contribute to exceptional guest experiences. Previous work has consistently improved guest satisfaction and repeat business rates.

Overview

2
2
years of professional experience

Work History

Server

Mr. Chéns Chinese Cuisine
Tuscaloosa, AL
02.2024 - 08.2024
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Hostess

Frida's bar and grille
Northport, AL
01.2023 - 02.2024
  • Greeted guests warmly upon arrival, seating them promptly.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Handled cash payments and reconciled daily transactions accurately.
  • Resolved any customer complaints or issues quickly and professionally.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Sales Associate

Azwell boutique
Tuscaloosa, AL
05.2023 - 09.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

High School Diploma -

Northside High School (online)
Northport, AL
05-2025

Skills

  • Order delivery practices
  • Front-of-house display creation
  • Sales expertise
  • Exceptional customer service
  • Service prioritization
  • Positive and professional
  • Hospitality service expertise
  • Effective customer upselling

Affiliations

I love riding my horses, fishing with my little brother and spending time at my barn.

Accomplishments

  • One of my personal favorite accomplishments is being a continuous volunteer for magical moments granting wishes for children in Alabama with life threatening or acute life-altering medical conditions.

Timeline

Server

Mr. Chéns Chinese Cuisine
02.2024 - 08.2024

Sales Associate

Azwell boutique
05.2023 - 09.2023

Hostess

Frida's bar and grille
01.2023 - 02.2024

High School Diploma -

Northside High School (online)

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Lyla Buchanan