LYLA HARKE
Spokane Valley,WA
Summary
Friendly and compassionate with a proven ability to foster effective communication and build strong relationships with patients, customers, and coworkers.. Expertise in patient care protocols, proficiency in managing patient information and coordinating comprehensive care services. Dedicated to improving experiences through attentive service, ensuring every individual feels valued and understood. A positive approach ensures every interaction contributes to positive outcomes and satisfaction.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Providence Health & Services
Spokane, WA
03.2026 - Current
- Coordinated patient appointments and managed scheduling for multiple clinics
- Ensured accurate patient information entry into health record systems.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided communication between healthcare providers and patients for improved care continuity.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Court Monitor
Flying Squirrel Trampoline Park
Spokane, WA
02.2025 - 06.2026
- Monitored court activities to identify and resolve safety issues and injuries.
- Implemented facility rules, policies, and procedures to ensure compliance among participants.
- Communicated rules to participants and family members, fostering a positive environment.
- Adapted swiftly to changing work environments and conditions.
- Maintained courts through general upkeep, cleaning and minor repairs.
CASHIER
Carls Jr
Spokane, WA
08.2024 - 11.2024
- Processed cash register transactions on POS, ensuring accuracy in change provided.
- Accepted checks, debit and credit cards, and gift certificates, adhering to company policy.
- Maintained high customer satisfaction levels by going the extra mile to personalize service.
- Delivered exceptional customer service, personalizing experiences to enhance customer satisfaction.
Education
Radiology Technology
Spokane Community College
Spokane, WAHigh School Diploma -
West Valley High School
Spokane, WA06.2025
Skills
- HIPAA compliance
- Insurance verification
- Patient advocacy
- Policy enforcement
- Special needs client assistance
- Customer assistance
- Conflict resolution
- Active listening
- Relationship building
- Multitasking
- Positive attitude
- New hire orientation
Timeline
Patient Care Coordinator
Providence Health & Services
03.2026 - Current
Court Monitor
Flying Squirrel Trampoline Park
02.2025 - 06.2026
CASHIER
Carls Jr
08.2024 - 11.2024
Radiology Technology
Spokane Community College
High School Diploma -
West Valley High School