Lymarie Torres
Summary
Dynamic and results-driven customer service professional with extensive experience in call center operations, skilled in managing inbound and outbound communications and effectively addressing emergency issues with patience and tact. Proven leadership abilities enhance operational efficiency, streamline workflows, and reduce costs, significantly contributing to organizational success. Strong background in office administration supports a commitment to exceptional team support, ensuring seamless operations in fast-paced environments. Recognized for reliability and adaptability, consistently excels in collaborative settings while maintaining high standards of service and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Service Coordinator
AutoNation
Sanford, FL
01.2026 - Current
- Coordinated service appointments, ensuring timely support for customer needs.
- Streamlined communication between departments to enhance operational efficiency.
- Assisted customers in resolving service issues, enhancing overall satisfaction levels.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Office Associate
Drake Lawn & Pest Control
Orlando, FL
07.2024 - 01.2026
- Managed scheduling and dispatching of service technicians for optimal route efficiency.
- Coordinated customer communications, ensuring timely responses to inquiries and service requests.
- Maintained accurate records and documentation for customer accounts and service history.
- Streamlined office processes, enhancing workflow efficiency and reducing administrative errors.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline support processes, improving response times and service quality.
- Managed escalated customer issues effectively, ensuring timely resolution and maintaining company reputation.
Nutritional Service Assistant
AdventHealth
03.2023 - 07.2024
- Enhanced patient satisfaction by providing customized meal plans catering to individual dietary requirements.
- Assisted in maintaining a clean and hygienic kitchen environment, ensuring compliance with safety regulations.
- Collaborated with dietitians to develop nutritious and appealing menus for patients with various health conditions.
- Prepared meals according to prescribed recipes while adhering to strict portion control guidelines.
- Ensured timely delivery of meals by coordinating the serving line and prioritizing tasks during peak times.
Chat Support Representative
Inktel
03.2022 - 03.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
Customer Service Representative
24-7 Intouch
Altamonte Springs, FL
02.2019 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Store Manager
ABC Fine Wine & Spirits
05.2015 - 02.2019
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Rotated merchandise and displays to feature new products and promotions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Server
Olive Garden
07.2010 - 05.2015
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
No Degree - Esthetician
Hollywood Institute of Beauty Careers
Casselberry, FL06-2023
GED -
Orange Technical College
Winter Park, FL01-2019
Skills
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Telephone communication
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Service Coordinator
AutoNation
01.2026 - Current
Office Associate
Drake Lawn & Pest Control
07.2024 - 01.2026
Nutritional Service Assistant
AdventHealth
03.2023 - 07.2024
Chat Support Representative
Inktel
03.2022 - 03.2023
Customer Service Representative
24-7 Intouch
02.2019 - 05.2022
Assistant Store Manager
ABC Fine Wine & Spirits
05.2015 - 02.2019
Server
Olive Garden
07.2010 - 05.2015
GED -
Orange Technical College
No Degree - Esthetician
Hollywood Institute of Beauty Careers