Lynda Ayala
Perris,CA
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Shift Manager
Starbucks, Barista
Perris, CA
01.2013 - Current
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Reinforced rules to promote superior employee performance.
- Coached employees on interactions with customers to drive exceptional service.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Helped employees accomplish tasks during peak periods.
- Analyzed sales data to identify trends and areas for improvement.
- Enforced safety standards throughout the store including proper use of equipment.
- Ensured compliance with food safety regulations and quality standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified needs of customers promptly and efficiently.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Maintained cleanliness and organization of work area.
Manager
Marie Callender's Restaurant & Bakery
Chino, California
01.2003 - 05.2013
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Implemented quality control measures to uphold company standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
Don Lugo
Chino, CA06-2000
Skills
- Schedule oversight
- Shift leadership
- Cash handling
- Verbal and written communication
- Relationship building
- Team building
- Employee training
- Staff motivation
- Shift checklists
- Operations management
- Sales strategies
- Team development
- Safety compliance
- Opening and closing procedures
- Inventory control
- Mentoring and coaching
- Accurate money handling
- Customer service focus
- Quality assurance
- Supply ordering
Timeline
Shift Manager
Starbucks, Barista
01.2013 - Current
Manager
Marie Callender's Restaurant & Bakery
01.2003 - 05.2013
High School Diploma -
Don Lugo