Hi, I’m
Lynda Brown
Operations Manager
Sanford,FL
“You weren’t made to fit in. You were born to stand out.”
Rick Warren
Work Preference
Summary
Operations Manager with 5 years of experience, proficient in Operations and Organizational Leadership. Deep expertise in Hospitality Management, Recreation, Fitness, and Retail. Thrive in entertainment, fitness, and retail environments. With 3 years of leadership experience, I managed diverse teams, fostering collaboration and growth. Worked with notable companies such as Sky Zone and Planet Fitness. Biggest strengths include Operational Management, Team Leadership, and Guest Service Excellence. Certified in First Aid, CPR, AED, and as a Certified Ambassador of Tourism & Sports. Passionate about enhancing customer experiences and driving operational efficiency.
Overview
7
years of professional experience
3
Certification
Work History
Sky ZoneLakeland, FL
Operations Manager
06.2022 - Current
Job overview
- Manage daily park operations, including staffing, training, scheduling, guest service, and safety compliance.
- Lead, develop, and coach team members to ensure consistent service standards and operational efficiency.
- Oversee department leads, party program, front desk operations, café, attractions, and facility maintenance.
- Analyze revenue, labor, and operational metrics to optimize performance and reduce costs.
- Handle escalated guest concerns, conflict resolution, and high-volume crowd management.
- Execute hiring, onboarding, team meetings, performance evaluations, and policy rollouts.
- Serve as acting General Manager when needed, leading full-park operations and strategic goals.
Sky ZoneLakeland
Assistant General Manager (Internship)
08.2024 - 12.2024
Job overview
- Completed a hands-on management internship while serving as Assistant General Manager, overseeing daily park operations, staff leadership, and guest experience.
- Supported hiring, onboarding, training, and scheduling for a multi-department team while maintaining high service and safety standards.
- Assisted with operational decision-making, revenue tracking, labor management, and policy implementation.
- Led shift operations, handled escalated guest issues, and ensured smooth coordination across attractions, parties, front desk, café, and facilities.
- Gained advanced experience in leadership, operations, and business acumen within a high-volume entertainment environment.
Esporta by LA FitnessLakeland, FL
Operations Specialist
10.2021 - 10.2022
Job overview
- Oversaw daily operations, including opening/closing procedures, member check-ins, and issue resolution.
- Ensured facility safety and cleanliness through consistent inspections and equipment upkeep.
- Assisted leadership with membership sales, reporting, and staff support during peak hours.
Planet FitnessLakeland, FL
Front Desk Associate
07.2021 - 10.2021
Job overview
- Delivered high-quality member service, including check-ins, tours, and membership support.
- Maintained facility cleanliness through routine walk-throughs and equipment sanitation.
- Supported the onboarding of new members by explaining policies, amenities, and membership options.
ABCM Rehabilitation CorporationIndependence, IA
Cross-Functional Support Associate
06.2020 - 07.2021
Job overview
- Welcomed residents and visitors, ensuring health-screening protocols and facility safety standards were met.
- Supported housekeeping operations by maintaining clean and sanitized resident rooms and common areas.
- Assisted at the front desk with phones, visitor logs, and administrative tasks.
- Prepared and served meals following dietary guidelines and kitchen safety standards.
- Facilitated resident activities to promote community engagement, comfort, and quality of life.
Party CityCedar Rapids, IA
Retail Associate
10.2019 - 06.2020
Job overview
- Provided fast, friendly customer service, including product assistance, balloon orders, and checkout operations.
- Managed merchandise stocking, inventory recovery, and seasonal floor resets.
- Maintained a clean, organized sales floor to support a positive shopping experience.
Sky ZoneCedar Rapids, IA
Crew Member
10.2018 - 10.2019
Job overview
- Delivered energetic, safety-focused guest experiences across attractions, parties, and front-of-house operations.
- Enforced park rules and safety standards while maintaining a positive, engaging environment.
- Supported team operations by assisting with check-ins, cleaning, and crowd flow during peak hours.
Education
Southeastern University
BS from Tourism & Hospitality Management, Organizational Leadership
12.2024
University Overview
- Bachelor of Science in Tourism & Hospitality Management
- President, Tourism & Hospitality Society
- Completed a comprehensive program focused on service excellence, event management, business operations, and guest experience strategy.
- Gained leadership, communication, and organizational skills through coursework in management, HR, finance, and hospitality operations.
- Served as President of the Tourism & Hospitality Society, leading member engagement, coordinating professional development events, and collaborating with industry partners to enhance student involvement.
Iowa Virtual Academy
HS Diploma
12.2021
Skills
- Operational Management
- Team Leadership
- Staff Training and Development
- Guest Service Excellence
- Safety Compliance
- Performance Analysis
- Hiring and Onboarding
- Conflict Resolution
- Cost Reduction Strategies
- Facility Maintenance Oversight
- Event Management
- Communication Skills
- Problem-Solving
- Customer Relationship Management
- Policy Implementation
- High-Volume Crowd Management
Websites
Certification
- First Aid CPR AED, 2024-07-01, 2026-07-01
- Certified Ambassador of Tourism & Sports, Visit Central Florida, 2024-12-01, 2027-12-01
- ServSafe Food Protection Certification, 2025-05-12, 2030-5-12
Languages
English
Internship History
Assistant General Manager, Sky Zone, 2024-08-01, 2024-12-01, Lakeland, FL, Completed a hands-on management internship while serving as Assistant General Manager, overseeing daily park operations, staff leadership, and guest experience., Supported hiring, onboarding, training, and scheduling for a multi-department team while maintaining high service and safety standards., Assisted with operational decision-making, revenue tracking, labor management, and policy implementation., Led shift operations, handled escalated guest issues, and ensured smooth coordination across attractions, parties, front desk, café, and facilities., Gained advanced experience in leadership, operations, and business acumen within a high-volume entertainment environment.
Personal Information
Title: Operations Manager
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Drove membership conversion performance with a consistent focus on maintaining 20%+ conversion benchmarks.
- Managed daily budgets exceeding $12,000+, balancing labor, operational costs, and revenue goals.
- Oversaw high-volume birthday party operations (multiple events per day), ensuring efficiency, upsell opportunities, and guest satisfaction.
Affiliations
- Operations & People Leadership
- Guest Experience & Hospitality Leadership
- Faith-Based / Purpose-Driven Leadership
Software
Microsoft 360
Workday
Homebase
Roller
Salesforse
ADP
Interests
Operational Excellence
Team Development & Coaching
Guest Experience
Community Partnerships
Leadership Development
Faith-Driven Leadership