Lynda Hubbard
Pflugerville,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative/Dispatcher
SitePro Rentals
03.2023 - 12.2025
- Manage inbound calls and walk-in customers for any equipment rentals ensuring maximum customer satisfaction
- Communicate with customers, vendors, and suppliers to include equipment and parts rentals, order placement, equipment status, shipment arrangements, etc.
- Build and maintain customer relationships to improve profitability and maximize customer service
- Prepare rental quotes and invoices with accuracy and efficiency
- Assist in customer resolution for issues related to invoices, credit and past due receivables
- Coordinate daily equipment pick-ups and returns ensuring customer expectations are met
- Provide service to new and existing customers including equipment needs, quotes, order fulfillment
- Create PO’s, order all supplies & outside haulers
- Create service work orders for units that were downed
- Construct quotes and set up outside haulers
- Manage, dispatch haul trucks and equipment-incoming and releasing
- Generate, revise and complete rental contracts
- Inspect all incoming units for damages, take pictures, download to contracts or create documentation and up files
- Responsible for managing keys for all equipment
Office Administrator/Rental Coordinator/Inside Sales
Texas State Rentals
05.2022 - 03.2023
- Manage inbound calls and walk-in customers for any equipment rentals ensuring maximum customer satisfaction
- Communicate with customers, vendors, and suppliers to include equipment and parts rentals, order placement, equipment status, shipment arrangements, etc.
- Build and maintain customer relationships to improve profitability and maximize customer service
- Prepare rental quotes and invoices with accuracy and efficiency
- Assist in customer resolution for issues related to invoices, credit and past due receivables
- Coordinate daily equipment pick-ups and returns ensuring customer expectations are met
- Provide service to new and existing customers including equipment needs, quotes, order fulfillment
- Create PO’s, order all supplies & outside haulers
- Create service work orders for units that were downed
- Construct quotes and set up outside haulers
- Manage, dispatch haul trucks and equipment-incoming and releasing
- Generate, revise and complete rental contracts
- Inspect all incoming units for damages, take pictures, download to contracts or create documentation and up files
- Responsible for managing keys for all equipment
Warehouse/Sales Associate
ACE Hardware
07.2020 - 05.2022
- Customer Service
- Assist customers locate the items they are looking for
- Make keys for customers
- Stock shelves/pull down overstock
- Print tags for new/existing merchandise
- Unload freight trucks
- Sort freight/stock items for different departments
- Build items for sales floor
- Assist managers and associates with any needs
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
FC1 Outbound Ship Dock
AMAZON
03.2019 - 07.2020
- Forklift certified
- Pit licensed
- Loaded totes onto carts for pickers
- Loaded totes onto pallets and wrapped for storage
- Tranship duties
- Scanned packages, loaded onto carts for shipment
- Made walls with packages in trailers for shipment
- Performed Labor Share Picking duties
- Used pallet jack to move pallets
Dispatcher
Impact Fire Services
09.2018 - 03.2019
- Dispatch technicians daily to sprinkler, alarm, extinguisher deficiencies, monthly inspections, service and emergency calls
- Data Entry using Excel, Word, Great Plains, Outlook, another internal sources
- Creates work orders in Great Plains
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
FC Associate 1
Amazon Fulfillment Center
10.2016 - 09.2018
- Train new hires for all AFD positions in a fast paced environment
- Sort/re-bin customer orders
- Scan each item while fulfilling orders
- Box and pack orders for shipping
Correctional Officer
Caldwell County Sheriff's Office
01.2015 - 12.2015
- Obtained and processed background and fingerprints from arrestees
- Monitored 68 security cameras in the control room
- Documented every incident that occurred with an inmate that I witnessed or was involved in
- Responsible for distribution of ingoing and outgoing mail to inmates
- Reformed and documented inmate inspections at 30 minute intervals, and 15 minute suicide watches
- Assisted with breaking up fights among inmates
- Responsible for patting down arrestees and inmates before any movement
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Education
Skills
- Microsoft Office
- Customer Service
- 10-Key
- 2-way Radio
- Multi-Line Phone System
- Dispatching
- Adept multi-tasker
- Organized and efficient
- Dependable
Timeline
Inside Sales Representative/Dispatcher
SitePro Rentals
03.2023 - 12.2025
Office Administrator/Rental Coordinator/Inside Sales
Texas State Rentals
05.2022 - 03.2023
Warehouse/Sales Associate
ACE Hardware
07.2020 - 05.2022
FC1 Outbound Ship Dock
AMAZON
03.2019 - 07.2020
Dispatcher
Impact Fire Services
09.2018 - 03.2019
FC Associate 1
Amazon Fulfillment Center
10.2016 - 09.2018
Correctional Officer
Caldwell County Sheriff's Office
01.2015 - 12.2015
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