Lynda Little
Altamonte Springs,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
34
34
years of professional experience
Work History
Office Manager
Dish Doctor Digital, Inc
Baltimore, MD
07.2007 - 03.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service and Administrative Assistant
Williams Scotsman
Baltimore, MD
01.2006 - 08.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Volunteer Coordinator
Baltimore County Department of Aging
Baltimore, MD
07.2005 - 01.2006
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
Switchboard Operator
Piper & Marbury
Baltimore, MD
01.1990 - 06.1993
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Inbound and Outbound Sales
Citibank Corporation
Baltimore, MD
01.1988 - 09.1991
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Trained new employees in sales techniques and product knowledge, improving team effectiveness and customer service.
- Enhanced collaboration between sales and marketing teams for better alignment of objectives and strategies.
- Managed high-volume inbound and outbound communications, ensuring prompt response times and accurate information dissemination.
Education
Associate of Arts - General Studies
Community College of Baltimore County
Baltimore, MDSkills
- Client support
- Administrative oversight
- Effective organizational skills
- Administrative support
- Effective relationship management
- Scheduling expertise
- Experienced with MS Office applications
- Strategic decision-making
- Issue resolution
- Strategic goal setting
- Employee training
Timeline
Office Manager
Dish Doctor Digital, Inc
07.2007 - 03.2022
Customer Service and Administrative Assistant
Williams Scotsman
01.2006 - 08.2007
Volunteer Coordinator
Baltimore County Department of Aging
07.2005 - 01.2006
Switchboard Operator
Piper & Marbury
01.1990 - 06.1993
Inbound and Outbound Sales
Citibank Corporation
01.1988 - 09.1991
Associate of Arts - General Studies
Community College of Baltimore County