LyndaMarie Flores
Portland,OR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Associate
Amazon
10.2023 - 05.2024
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Wrapped, boxed and weighed bakery department products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Stock Room Associate
Ross Dress For Less
08.2019 - 05.2024
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Shelved new and returned inventory according to proper storage procedures.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced stock room efficiency by implementing a streamlined inventory management system.
- Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
- Prepared pallets for shipment or use by sales floor employees.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Led a team of stock room associates, providing training and guidance on best practices for handling merchandise and maintaining cleanliness standards.
- Developed and maintained successful working relationships with colleagues.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Conducted periodic audits to verify inventory accuracy.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Verified safe and secure storage of merchandise and supplies.
- Greeted store customers and discussed needs.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Cashier
Fred Meyer
10.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Medical Staff Coordinator
Providence Regional Medical Center
08.2018 - 10.2018
- Assisted in the development of a more efficient orientation program for incoming medical staff, reducing time to full productivity.
- Expedited credentialing applications, enabling timely commencement of clinical services by newly hired physicians.
- Served as liaison between administration and clinical staff, fostering positive relationships and promoting open communication.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring the department''s continued compliance with changing requirements.
- Organized regular training sessions for administrative support staff, increasing efficiency within the department.
- Coordinated interdepartmental committee meetings for effective collaboration on hospital-wide initiatives.
- Streamlined credentialing processes for faster onboarding of new medical staff members.
- Enhanced patient care by coordinating medical staff schedules and ensuring adequate coverage at all times.
- Improved communication between departments by organizing regular interdisciplinary meetings and providing comprehensive meeting minutes.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Customer Service Representative
Active TeleSource
10.2016 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Team Member
Jack In The Box
08.2012 - 10.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Patient Care Coordinator
Renaissance Medical Group
01.2012 - 02.2012
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Education
No Degree - Medical Insurance Coding
Sanford-Brown College
Portland, OR12.2011
High School Diploma -
Helensview High School
Portland, OR06.2005
Skills
- Time Management
- Computer Skills
- Leadership Qualities
- Customer interaction
- Customer Engagement
- MS Office
- Verbal and written communication
- Customer/Client relations
- Office Administration
- Computer Proficiency
- Bank Deposits
Timeline
Associate
Amazon
10.2023 - 05.2024
Stock Room Associate
Ross Dress For Less
08.2019 - 05.2024
Cashier
Fred Meyer
10.2018 - 11.2019
Medical Staff Coordinator
Providence Regional Medical Center
08.2018 - 10.2018
Customer Service Representative
Active TeleSource
10.2016 - 08.2018
Team Member
Jack In The Box
08.2012 - 10.2012
Patient Care Coordinator
Renaissance Medical Group
01.2012 - 02.2012
No Degree - Medical Insurance Coding
Sanford-Brown College
High School Diploma -
Helensview High School