LYNDON STAPLETON
Conduent
Bristol
17
years of professional experience
Transaction Processor III supporting insurance application processing, data entry, and workforce scheduling in a fast-paced operations setting. Relays critical information to team members and management while keeping records accurate and work queues moving. Uses Excel, Word, and PowerPoint to support daily processing and coordination.
Work History
Team Leader
3 Years 1 Month- Mentored junior staff, fostering professional development and enhancing team performance.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Workforce skilling and scheduling
- Relaying essential information to team and management
- Processing Insurance applications
- Data entry
- 7/2023-current
Supervisor
11 Months- Monitored team performance and attendance metrics to support operational goals.
- Ensured agents delivered quality service to enhance customer satisfaction.
- Training new hires
- Facilitated identification and application of career advancement opportunities for team members.
- 10/2020-09/2021
- Led team training initiatives, enhancing staff performance and operational efficiency.
- Collaborated with management to develop strategies for team performance improvement.
- Implemented quality assurance measures to maintain high service standards across all departments.
Customer service representative
2 Years 2 Months- Facilitated customer enrollment in qualified health plans to ensure access to necessary healthcare services
- Provided detailed responses to 1095a inquiries and effectively resolved escalations to enhance customer satisfaction
- Updated and maintained accurate customer account information to support streamlined service and record-keeping
- Maintain customer records.
- 10/2018-12/2020
Shipping and receiving
5 Months- Wrapping pallets
- Labeling boxes
- Making sure pallets were in proper the loading area.
- Making sure boxes contained the proper materials.
- 01/2014-06/2014
Sales and store maintenance
3 Years 3 Months- Stocking and inventory
- Maintained store cleanliness and organization to enhance customer experience.
- Performed general repairs that do not require a specialized technician.
- Inspected equipment regularly to ensure optimal functionality and prevent downtime.
- 06/2009-09/2012
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Arts - Business Management
Highschool Diploma - Architectural Drafting
Skills
Data entry
Records management
Document processing
Claims processing
Scheduling workflow management
Customer service
Time management
Organization
Leadership
Training new hires
Accomplishments
- Supervised team of 15 staff members.
Timeline
Team Leader
Conduent
2023.07 - CurrentRead More
Supervisor
Faneuil/access health
2020.10 - 2021.09Read More
Customer service representative
Faneuil/access health
2018.10 - 2020.12Read More
Shipping and receiving
Connecticut spring and stamping
2014.01 - 2014.06Read More
Sales and store maintenance
Bellevue Market
2009.06 - 2012.09Read More
Manchester Community College
Associate of Arts from Business Management
Read More
A.I Prince Tech
Highschool Diploma from Architectural Drafting
Read More