Lyndsay Neuendorf
Slater,IA
Summary
Results-driven Store Manager with expertise in inventory management, team leadership, and customer service excellence. Proven track record in optimizing operations and enhancing team performance to drive sales growth.
Overview
11
11
years of professional experience
Work History
Store Manager
Caseys
Slater, Iowa
01.2020 - Current
- Oversaw daily store operations and optimized staff scheduling for efficiency.
- Trained and mentored team members on customer service excellence.
- Managed inventory levels through regular stock audits, ensuring accuracy and availability.
- Implemented loss prevention strategies to reduce shrinkage.
- Addressed customer complaints promptly to improve satisfaction and retention.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Created promotional displays to enhance product visibility and drive customer engagement.
- Developed promotional displays to enhance product visibility.
Sales Floor Lead
Sears
Des Moines, Iowa
04.2017 - 01.2018
- Led daily sales floor operations and ensured excellent customer service.
- Trained and mentored new employees on product knowledge and sales techniques.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
Loan Service Specialist
Wells Fargo
West Des Moines, Iowa
04.2016 - 01.2017
- Maintained detailed records of loan transactions and customer interactions securely.
- Audited files regularly to detect and correct paperwork and processing errors.
- Collaborated with team members to improve workflow and enhance service quality.
- Participated in various projects designed to streamline processes or improve overall service levels.
Store Manager
Journeys Shoes
Des Moines, Iowa
04.2015 - 12.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw daily store operations and staff scheduling.
- Trained and mentored team members on customer service standards.
- Handled customer inquiries and resolved complaints effectively.
- Managed inventory levels and conducted regular stock audits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
Associate of Arts - Liberal Arts
Des Moines Area Community College
Ankeny, IA12-2019
High School Diploma -
Ankeny High School
Ankeny, IA05-2012
Skills
- Store operations
- Inventory management
- Loss prevention
- Sales forecasting
- Visual merchandising
- Staff scheduling
- Customer relationship management
- Employee training
- Performance evaluation
- Customer service
- Team leadership
- Effective communication
- Conflict resolution
- Time management
Timeline
Store Manager
Caseys
01.2020 - Current
Sales Floor Lead
Sears
04.2017 - 01.2018
Loan Service Specialist
Wells Fargo
04.2016 - 01.2017
Store Manager
Journeys Shoes
04.2015 - 12.2016
Associate of Arts - Liberal Arts
Des Moines Area Community College
High School Diploma -
Ankeny High School