Lyndsey Barnes
Afton,TN
Summary
Proven track record at Summit Family Medicine, enhancing customer satisfaction and team support through exceptional telephone etiquette and empathy. Skilled in data entry and administrative tasks, I efficiently managed high call volumes and complex issues, significantly increasing patient trust and loyalty.
Overview
13
13
years of professional experience
Work History
Phone Operator
Summit Family Medicine
01.2020 - Current
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Scheduled and confirmed appointments for patients.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Provided timely and accurate information to callers, resulting in increased patient trust and loyalty.
- Resolved patient issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Processed customer payments.
- Gathered customer information and promptly input data into computer system.
- Collected personal information from customers to accurately document requests.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
Certified Pharmacy Technician
Walmart Pharmacy
02.2014 - 12.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Assisted customers with over-the-counter product selection, showing them where something was located and referring them the the pharmacist for further questions.
Deli Associate
Walmart
02.2011 - 02.2014
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Fulfilled customers orders and customer service.
Sales Associate
Walmart Vision Center
03.2012 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
North Greene High School
Greeneville, TN05.2010
Skills
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Appointment Scheduling
- Administrative tasks
- Call distribution
- Greeting customers
- Clerical Support
- Customer Service
Timeline
Phone Operator
Summit Family Medicine
01.2020 - Current
Certified Pharmacy Technician
Walmart Pharmacy
02.2014 - 12.2019
Sales Associate
Walmart Vision Center
03.2012 - 10.2012
Deli Associate
Walmart
02.2011 - 02.2014
North Greene High School