Lyndsey Campbell
Chillicothe,Ohio
Summary
Organized administrative professional with proven expertise in healthcare support, process optimization, and cross-team communication. Skilled in managing calendars, meetings, office logistics, and staff scheduling with 100% accuracy in records and compliance. Strong analytical, technical, and presentation abilities, including departmental metrics, SharePoint management, and system redesigns (e.g., QuITT, Windows 11, Tour of Duty). Collaborates effectively with Engineering, IT, Infection Control, and leadership to enhance space management and safety. Excellent customer service and interpersonal skills, with a focus on training, coaching, and workforce development. Proactive, reliable, and committed to exceeding expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Support Assistant
Department of Veterans Affairs
Chillicothe, OH
12.2024 - Current
- Provides administrative and technical assistance in the areas of day-to-day operations and program planning for PBS.
- Interacts with all services and programs, both professional and administrative, in performing assigned duties, and is in daily contact with services and programs throughout the medical center on matters of personnel, supplies and equipment.
- Coordinated logistics and documentation for 50+ meetings annually—including weekly management check-ins, monthly staff meetings, and multi-disciplinary committee sessions—ensuring timely communication, accurate records, and consistent follow-up.
- Provided comprehensive administrative and operational support for all PBS sections, managing complex calendars, routing correspondence, and screening calls and visitors with 100% accuracy and no complaints.
- Prepared high-quality agendas, minutes, and presentations for key committees such as the Veterans Transportation Service Board, Resource Management Committee, and Customer Experience Committee, consistently delivering timely and error-free products.
- Managed procurement and IT service workflows across six sub-departments by processing supply orders, ePAS requests, Vocera, LEAF submissions, IT tickets, and related service actions, streamlining operations and resolving issues promptly.
- Served as Records Liaison by maintaining 100% compliance with federal retention policies, updating six-part folders, overseeing secure disposal of outdated/sensitive documents, and accurately completing required destruction certifications.
- Developed and maintained SharePoint sites, dashboards, and document libraries for PBS SOPs, improving accessibility, version control, and organizational transparency.
- Created and updated training materials, SOP binders, and onboarding resources, including the formatting of seven new SOPs for VTS and training materials for Radiology AMSA staff, strengthening process standardization and staff readiness.
- Compiled performance metrics from six departments and produced monthly data-driven PowerPoint briefings, enabling leadership to monitor trends and make informed operational decisions.
- Supported enterprise learning and development initiatives by creating TMS classes, delivering technical coaching, participating in Lunch & Learn sessions and Town Hall presentations, and serving as a TOD Training Champion and vASP graduate.
- Enhanced employee morale and engagement as an active UPC member by launching newsletters, coordinating recognition programs, and organizing events such as luncheons and the BEE Award initiative.
- Served as official PBS timekeeper and trained new timekeepers, improving the accuracy, consistency, and efficiency of timekeeping processes across the service.
- Streamlined administrative processes, enhancing efficiency in document management and communication.
- Developed training materials, facilitating knowledge transfer among staff and improving service delivery standards.
Prosthetics Clerk
Department of Veterans Affairs
Chillicothe, OH
07.2022 - 12.2024
- Provides specialized services to disabled veterans including amputees, deafened and blind veterans, and paraplegics/quadriplegics.
- Receives electronic consults and prosthetic requests and reviews for completeness, comparing diagnosis or disability to equipment and/or service normally provided for the condition for which requested and/or proper documentation has been provided to justify the issuance.
- Analyzes documents for accuracy and authorization, such as the Financial Indicators Report, obligations, and payments. Determines proper cost centers, budget object codes (BOC), appropriations and fund control points to be entered into a computerized cost accounting system.
- Responsible for working with a variety of unrelated systems, including Integrated Funds Distribution, Control Point Activity, Accounting and Procurement System (IFCAPS), Veterans Information Systems Technology Architecture (VISTA), On-Line Certification System (OLCS), Federal Records System (FRS), Microsoft Outlook, Excel, Office, TEAMS, and Internet Explorer.
- Performs administrative procedures such as ePAS documentation, PATS-R review, ADPAC, timekeeping, and records custodian duties.
- Researches and resolve complicated challenges in a paperless system as more and more operations are automated, such as vendor issues, missed payments, and rejections.
Receiver
Walmart Distribution
Washington Court House, OH
01.2022 - 07.2022
- Processes incoming freight for receiving by verifying accuracy against purchase order (PO) and bill of lading.
- Ensure all receiving documents are signed by verifying against receiving system.
- Maintain quality of merchandise by verifying sell-by dates and recording temperature to verify compliance.
- Establishes reconciling transactions of accounts as well, as accruals, which are adjustments, and reports.
- Processes and submits paperwork, maintains organized files, resolves discrepancies in slotting records or files.
- Follows company policies, procedures and guidelines to handle and process freight.
- Handled day-to-day shipping and receiving overseeing more than 15 semi trucks per day.
- Kept work areas clean, safe, and organized.
- Oversaw receiving operations, ensuring accuracy in inventory counts and product quality.
- Monitored inventory levels, identifying discrepancies and initiating corrective actions promptly.
Quality Control
Walmart Distribution
Washington Court House, OH
11.2020 - 01.2022
- Ensures quality of merchandise by inspecting inbound perishable commodities in accordance with Walmart guidelines and USDA standards and cold chain compliance.
- Monitoring storage temperatures: ensuring items are in proper rotation.
- Summarizes transactions and creates documents that represent upcoming entries.
- Determining accountability for sell-by-date pulls, preparing, reviewing, and analyzing reports.
- Accurately enters audit results into forms, logs, or computer systems.
- Documents transactions to provide a proper audit trail, including but not limited to adequate and thorough documentation of reconciliation follow-up.
- Performing daily inspections and physical checks on items.
- Reviewed charts weekly to complete quality control checks.
Education
Bachelor of Business Administration - Business Administration, Project Management
DeVry University
Naperville08-2025
Skills
- Office administration
- Customer service
- Analytical research
- Report preparation
- Document management
Certification
- 2016 461 OG Enlisted Instructor of the Year
- 2017 17-G ALS Academic Achievement Award
- 2017 17-G ALS Distinguished Graduate Award
- Four Air Medals – 920.9 Combat hours
- USAF NCO PME Graduate Ribbon
- VASP – Virtual Aspiring Supervisor Program
- FIC – Flight Instructor Course
- Currently in the Chillicothe VAMC LEAD Program
Timeline
Program Support Assistant
Department of Veterans Affairs
12.2024 - Current
Prosthetics Clerk
Department of Veterans Affairs
07.2022 - 12.2024
Receiver
Walmart Distribution
01.2022 - 07.2022
Quality Control
Walmart Distribution
11.2020 - 01.2022
Bachelor of Business Administration - Business Administration, Project Management
DeVry University