Lyndsey Flores
Henderson
Summary
Dynamic professional with a proven track record at Pinterest, excelling in account management and customer relations. Adept at fostering long-term partnerships and driving revenue growth through strategic media solutions. Recognized for exceptional communication skills and attention to detail, consistently exceeding client expectations and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
Grunt Style Clothing
10.2024 - 12.2025
- Customer services- Greet the customers
- Process purchases and returns. Operating cash register and promoting sales.
- Inventory- Receiving and stocking merchandise, taking inventory and marking price tags.
- Recovery- Refold T-shirts, Put more items out if needed.
- Preparing displays, maintaining a clean and tidy space, and helping with store opening and closing.
Bootcamp/AIT
Army
01.2025 - 05.2025
- Graduated Bootcamp and AIT U.S. Transportation School
- Cargo Documentation
- Securing Cargo
- Manual and Automatic Cargo Handling Procedures
- Equipment training on Kalmar RT240 Rough Terrain Cargo Handler (RTCH), the All-Terrain Lifter Army System (ATLAS 10K), 5k LCRT Forklift, the 40-ton Mobile Crane, and the ship/shore mounted Hagglund Crane.
Sales Associate
Dillards
04.2024 - 09.2024
- Customer services- Greet the customers
- Process purchases and returns. Operating cash register and promoting sales.
- Inventory- Receiving and stocking merchandise, taking inventory and marking price tags.
- Preparing displays, maintaining a clean and tidy space, and helping with store opening and closing.
FlexPac
Levi Strauss & Co
10.2023 - 03.2024
- Preparing customer orders for shipment.
- Perform labeling, wrapping, packing and repacking for shipments.
- Operating technology including scanners, computers, etc.
- Following LS&CO. policies and procedures, including all safety rules, requirements and facility housekeeping standards.
Account Manager
Pinterest
07.2022 - 05.2023
- Responsible for working with existing advertisers and ensuring the success of those ad campaigns.
- Developed and implemented strategies to increase client retention.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Retain, grow and diversify the value delivered to our partners, ultimately growing Pinterest revenue as a result.
- Build and maintain strong relationships with partners' teams (executive, operational, creative, measurement and agency), resulting in trusted advisor ship.
- Advocate internally for the solutions required to drive business outcomes for these advertisers, working across internal teams such as Measurement & Insights, Product Marketing, Creative Strategy, etc.; a deep understanding of our partners' business goals and turn data into compelling stories and actionable insights to help them succeed.
- Specifically own the 'how' conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc.
Call Center Representative
Nuvo H20
07.2021 - 07.2022
- Versed in customer support in high call volume environments.
- Superior computer skills and telephone etiquette.
- Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
- Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, and back-order inquiries, problem resolution and any other issues that may arise via phone, chat and Email.
- Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectation, building customer loyalty and taking advantage of sales opportunities when appropriate.
Customer Service Representative
Trugreen
02.2018 - 07.2020
- Generated leads for new sales through telephone and email contact with customers.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
Darious Academy (North Ridge Learning Center)
Layton, UT06-2010
Skills
- Account management
- Advertising
- Assets recovery
- Backup
- Cold calling
- Communication skills
- Creative problem solving
- Customer relations
- Customer satisfaction
- Cash handling
- Customer support
- Time management
- Contact follow-up
- Cargo documentation
- Team collaboration
- Adaptability to change
- Attention to detail
- CRM software proficiency
- Sales pipeline management
Timeline
Bootcamp/AIT
Army
01.2025 - 05.2025
Sales Associate
Grunt Style Clothing
10.2024 - 12.2025
Sales Associate
Dillards
04.2024 - 09.2024
FlexPac
Levi Strauss & Co
10.2023 - 03.2024
Account Manager
Pinterest
07.2022 - 05.2023
Call Center Representative
Nuvo H20
07.2021 - 07.2022
Customer Service Representative
Trugreen
02.2018 - 07.2020
High School Diploma -
Darious Academy (North Ridge Learning Center)