Lynette M. Tinsley
Gotha,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Receptionist
B & A Auto Sales
11.2021 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly.
- Maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Reservations/Research/Bartender/Trainer
Walt Disney World Resort
09.1999 - 11.2021
- Successful track record at the Grand Floridian Resort and Spa, Contemporary Resort, and Disney Springs, WDW Research, and the Walt Disney Travel Company.
- Trained in all aspects of the Walt Disney service standards
- In charge of nightly ordering of supplies
- Recipient of many Guest compliments
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Academic Advisor/Financial Aid Specialist
University Of Central Florida And Valencia College
- Worked in the Political Science Department at the University of Central Florida as an Academic Advisor
- Provided support and guidance to students experiencing academic and personal troubles.
- Counseled students and parents about financial aid options and program details.
- Researched and updated industry knowledge on changing legislation and regulations.
Pool Bar Manager
Travelodge
01.2005 - 01.2006
- In charge of hiring, scheduling, inventory and ordering
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Licensed Real Estate Agent
Watson Realty Corp, West Gate Resorts
01.2004 - 12.2004
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
Crew Leader
Bureau Of Census
01.2000 - 06.2000
- Supervised staff of 15 in research methods and survey documentation.
- Trained employees in time management and proper ways to complete job duties.
- Developed and implemented process improvements to increase productivity.
Education
BA - Interdisciplinary Studies
University of Central Florida
2012
AA - General Education
Valencia Community College
2009
Skills
- Computer skills
- Proficient in
- Windows, Microsoft Word, Excel, Atlas, Banner, Outlook, NSLDS (National Student Loan Data System), Dynamic Forms, WDW POS systems, and data entry
- Guest Satisfaction
- Error Identification
- Ordering Procedures
- Credit Transactions
- Organizational Abilities
Timeline
Receptionist
B & A Auto Sales
11.2021 - Current
Pool Bar Manager
Travelodge
01.2005 - 01.2006
Licensed Real Estate Agent
Watson Realty Corp, West Gate Resorts
01.2004 - 12.2004
Crew Leader
Bureau Of Census
01.2000 - 06.2000
Reservations/Research/Bartender/Trainer
Walt Disney World Resort
09.1999 - 11.2021
Academic Advisor/Financial Aid Specialist
University Of Central Florida And Valencia College
BA - Interdisciplinary Studies
University of Central Florida
AA - General Education
Valencia Community College