Ly’Niece Dixon
Duluth,Georgia
Summary
Experienced sales professional with a track record of driving revenue growth and enhancing customer satisfaction. Skilled in building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Demonstrates consistent goal achievement in dynamic environments through teamwork and adaptability. Possesses excellent communication, problem-solving, and time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria Secret
05.2024 - Current
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prep Crew Member
Chicken Salad Chick
07.2023 - 05.2024
- Participated in ongoing training sessions to remain current on industry trends and best practices for food safety and sanitation standards.
- Participated in regular staff meetings to discuss improvements in workflow and menu offerings.
- Upheld company policies regarding uniform appearance, punctuality, attendance, exhibiting professionalism at all times.
- Contributed to a positive team atmosphere by effectively communicating with fellow crew members during busy shifts.
- Implemented proper safety protocols for handling knives and other sharp tools, reducing accidents on the job.
- Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Maintained high personal grooming standards and uniform presentation.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained a clean and organized workspace, promoting efficiency in the kitchen.
Keyholder
Saks off fifth avenue
07.2021 - 10.2023
- Marked-down clearance items and relocated merchandise to proper store areas.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
Certificate - Certified Nursing Assistant
Good Nursing And Medical Training
Norcross, GA01-2024
High School Diploma -
Phoenix High School
12.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Reliable and punctual
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA)
Accomplishments
- Awarded “Employee of the Month” in 2019
- Supervised team of 5 staff members.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Sales Associate
Victoria Secret
05.2024 - Current
Prep Crew Member
Chicken Salad Chick
07.2023 - 05.2024
Keyholder
Saks off fifth avenue
07.2021 - 10.2023
Certificate - Certified Nursing Assistant
Good Nursing And Medical Training
High School Diploma -
Phoenix High School
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