Lynlee Burchfield
Galion,OH
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged organization and communication skills at CVS Pharmacy to improve patient satisfaction significantly. Skilled in data entry and client relations, my background includes roles from receptionist to pharmacy technician, consistently achieving efficiency and positive outcomes in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Women’s Care Inc
Mansfield, OH
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Receptionist
Horizon Animal Hospital
Galion, OH
02.2024 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopy, and faxing documents.
House Cleaner
Cleaning By Carrie
Iberia, OH
01.2022 - 02.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed relationships with clients through consistent high-quality service and friendly interactions.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Pharmacy Technician
CVS Pharmacy
Mansfield, OH
02.2011 - 12.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Education
High School Diploma -
Temple Christian School
Mansfield, OH06.2008
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Data inputting
Timeline
Front Desk Receptionist
Women’s Care Inc
12.2024 - Current
Receptionist
Horizon Animal Hospital
02.2024 - 11.2024
House Cleaner
Cleaning By Carrie
01.2022 - 02.2024
Pharmacy Technician
CVS Pharmacy
02.2011 - 12.2021
High School Diploma -
Temple Christian School
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