Lynn Haddon
Livermorefalls,ME
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wayfair
WFH, Massuchusetts
10.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Agent
SaviLinx
WFM, ME
07.2019 - 10.2020
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Master of Science - Applied Psychology
Kaplan
Lewiston, ME06.2016
Bachelor of Science - Psyhology
Kaplan
Lewiston, ME06.2014
Skills
- Responding to Difficult Customers
- Interpretation and Translation Services
- Understanding Customer Needs
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Answering Customer Questions
Timeline
Customer Service Representative
Wayfair
10.2020 - 11.2021
Customer Service Agent
SaviLinx
07.2019 - 10.2020
Master of Science - Applied Psychology
Kaplan
Bachelor of Science - Psyhology
Kaplan
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